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Problem with question display activation


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Posted

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

Posted

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

 

  • 1 month later...
  • Solution
Posted

Just a quick update to let you know that this issue was resolved in the recent 4.7.8 release of our platform. Please upgrade your site to resolve this issue. If you are still seeing any issues after upgrading to this version, please let us know.

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