Hi,

This my live site.

Task locked and when unlock it and try to run it I got this error:

Sorry, we could not find that!
2C124/7 There was an issue running this task, please refer to the system log for further information.
TECHNICAL DETAILS
IPS\Http\Request\CurlException: https://wns2-db5p.notify.windows.com/w/?token=BQYAAAD52hXkw6ZB3x59B%2fHvJYRbUYQjbyAoS6%2bnKWJAxwsAgIGv7OoROw0Vk%2b89V6rhXqrRjhWuGGl4bCbt46tODGYA8yOWoTkbRlGuspa%2bSS9oFYYvlPziMfTzc6%2fQSHKprDjjAInuFE8Kt%2fXVkyWu5E%2bl65Z8QlPpcSoPMsekvO10IKNiMx9tTjBNJBIWmlYOZo5UNiLrM7irgL3InoPDIpgQf83Xrljk%2foH%2fQOQ6OhpajBdj2PN1LvBU32RyoVHoi1HqI41Gu9FFUh4owgLUTdLqh8CniZtzuPBlONnPtqHAvQjqihz%2bznjy5xRHs6m7k2Q%3d
Could not resolve host: wns2-db5p.notify.windows.com (6)
#0 /home/web/public_html/community/system/Http/Request/Curl.php(422): IPS\Http\Request\_Curl->_execute()
#1 /home/web/public_html/community/system/Http/Request/Curl.php(317): IPS\Http\Request\_Curl->_executeAndFollowRedirects()
#2 /home/web/public_html/community/system/Notification/Notification.php(1108): IPS\Http\Request\_Curl->post()
#3 /home/web/public_html/community/system/Notification/Notification.php(991): IPS\_Notification::sendPWANotifications()
#4 /home/web/public_html/community/system/Notification/Notification.php(917): IPS\_Notification->sendPushNotifications()
#5 /home/web/public_html/community/system/Content/Content.php(2519): IPS\_Notification->send()
#6 /home/web/public_html/community/applications/core/extensions/core/Queue/Follow.php(77): IPS\_Content->sendNotificationsBatch()
#7 /home/web/public_html/community/system/Task/Task.php(47): IPS\core\extensions\core\Queue\_Follow->run()
#8 /home/web/public_html/community/applications/core/tasks/queue.php(43): IPS\_Task::runQueue()
#9 /home/web/public_html/community/system/Task/Task.php(375): IPS\core\tasks\_queue->IPS\core\tasks\{closure}()
#10 /home/web/public_html/community/applications/core/tasks/queue.php(55): IPS\_Task->runUntilTimeout()
#11 /home/web/public_html/community/system/Task/Task.php(274): IPS\core\tasks\_queue->execute()
#12 /home/web/public_html/community/applications/core/modules/admin/settings/advanced.php(751): IPS\_Task->run()
#13 /home/web/public_html/community/system/Dispatcher/Controller.php(107): IPS\core\modules\admin\settings\_advanced->runTask()
#14 /home/web/public_html/community/applications/core/modules/admin/settings/advanced.php(38): IPS\Dispatcher\_Controller->execute()
#15 /home/web/public_html/community/system/Dispatcher/Dispatcher.php(153): IPS\core\modules\admin\settings\_advanced->execute()
#16 /home/web/public_html/community/mbaalf/index.php(13): IPS\_Dispatcher->run()
#17 {main}

Also getting same system logs about that link:

The log entry was triggered by a guest (Guests)
7 minutes ago
The URL of page the error occurred on was Not available
IPS\Http\Request\CurlException::6

https://wns2-db5p.notify.windows.com/w/?token=BQYAAAD52hXkw6ZB3x59B%2fHvJYRbUYQjbyAoS6%2bnKWJAxwsAgIGv7OoROw0Vk%2b89V6rhXqrRjhWuGGl4bCbt46tODGYA8yOWoTkbRlGuspa%2bSS9oFYYvlPziMfTzc6%2fQSHKprDjjAInuFE8Kt%2fXVkyWu5E%2bl65Z8QlPpcSoPMsekvO10IKNiMx9tTjBNJBIWmlYOZo5UNiLrM7irgL3InoPDIpgQf83Xrljk%2foH%2fQOQ6OhpajBdj2PN1LvBU32RyoVHoi1HqI41Gu9FFUh4owgLUTdLqh8CniZtzuPBlONnPtqHAvQjqihz%2bznjy5xRHs6m7k2Q%3d
Could not resolve host: wns2-db5p.notify.windows.com
BACKTRACE
#0 /home/web/public_html/community/system/Http/Request/Curl.php(422): IPS\Http\Request\_Curl->_execute()
#1 /home/web/public_html/community/system/Http/Request/Curl.php(317): IPS\Http\Request\_Curl->_executeAndFollowRedirects()
#2 /home/web/public_html/community/system/Notification/Notification.php(1108): IPS\Http\Request\_Curl->post()
#3 /home/web/public_html/community/system/Notification/Notification.php(991): IPS\_Notification::sendPWANotifications()
#4 /home/web/public_html/community/system/Notification/Notification.php(917): IPS\_Notification->sendPushNotifications()
#5 /home/web/public_html/community/system/Content/Content.php(2519): IPS\_Notification->send()
#6 /home/web/public_html/community/applications/core/extensions/core/Queue/Follow.php(77): IPS\_Content->sendNotificationsBatch()
#7 /home/web/public_html/community/system/Task/Task.php(47): IPS\core\extensions\core\Queue\_Follow->run()
#8 /home/web/public_html/community/applications/core/tasks/queue.php(43): IPS\_Task::runQueue()
#9 /home/web/public_html/community/system/Task/Task.php(375): IPS\core\tasks\_queue->IPS\core\tasks\{closure}()
#10 /home/web/public_html/community/applications/core/tasks/queue.php(55): IPS\_Task->runUntilTimeout()
#11 /home/web/public_html/community/system/Task/Task.php(274): IPS\core\tasks\_queue->execute()
#12 /home/web/public_html/community/system/Task/Task.php(237): IPS\_Task->run()
#13 /home/web/public_html/community/applications/core/interface/task/task.php(58): IPS\_Task->runAndLog()
#14 {main}

Thanks in advance for looking to this issue.

 

 

As mentioned in the error, your server is unable to resolve the host. You will need to contact your hosting provider or server administrator for assistance.

Could not resolve host: wns2-db5p.notify.windows.com

Thanks Jim, yes, I just wanted to be sure about this.

Well, that link can not resolve anywhere (me and the server admin tried that), the problem now, that task "queue" is locked.

Any suggestion @Jim M to solve that task issue?

Thanks.

We have the same issue for the past hour or so - I think the issue must be with the windows PWA server?

That also can be the case if the service is down, your server can't reach it 😄 

An external service being down shouldn't completely hang and lockup the queues though? That doesn't seem right?

 

It looks like it's a Windows / DNS issue - thread about it here: 

 

I've submitted this "issue" internally for review from our dev team. I definitely hear you about just because a service is down doesn't mean that should stop your queue from processing. Things will still process that are a higher priority, just not as efficiently.

I just got this notification in my admincp but there are no logs (30 day retention)

Having the exact same issue.

Oh, good it is not "my" issue. I was just about to go to bed when noticed the issue.. first thoughts " f***, again messed night. Point to find good side of the bad 😂

Same here

I have exactly the same issue.

Seems that my backlog has cleared, there are no outstanding tasks anymore and queue is no longer locked up.

Yep, for me too. About 2 hours ago it stopped generating the error log.

Microsoft has issues with DNS over the last day, so I suspect this is where you are seeing the issues

Any idea why my task was locked but I had no logs?  And only one of my sites had the locked queue task?

All I see is:  Tasks do not usually log anything if they run without error.

Edited January 27, 20232 yr by Clover13

Has it stated which task is failing? If it's the queue task, have you checked what background tasks you have running?

 

 

Has it stated which task is failing? If it's the queue task, have you checked what background tasks you have running?

 

The queue task is no longer locked now, as others have also experienced.  I was looking just at the queue task logs, I thought that's what others were referring to when they were looking at logs.  Don't recall what other background tasks were running at the time.  I'll review their logs if it happens again.

No problem. Glad to hear its now working in any case 🙂

I've added protection for this, in a future version, so if a service cannot be reached it does not cause an error in the queue (it will still log it to the System Logs, however, as it's important to know what happened if a notification is not sent).

Just a quick update to let you know that this issue was resolved in the recent 4.7.8 release of our platform. Please upgrade your site to resolve this issue. If you are still seeing any issues after upgrading to this version, please let us know.