Admin Dashboard Timing Out

[josephs8]

When I try to access the Dashboard of the Admin CP it is timing out. I've checked my server logs and the only response I am getting is that the connection timed out. This happens after about 30 seconds. What would be causing this and how can I fix it?

 

2022/12/24 13:35:17 [error] 1288#1288: *228311 upstream timed out (110: Connection timed out) while reading response header from upstream, client: xxx.xx.xx.xxx, server: demo.com, request: "GET /admin/?app=core&module=overview&controller=dashboard HTTP/2.0", upstream: "fastcgi://unix:/run/php-fpm/www.sock", host: "demo.com", referrer: "https://demo.com/admin/?app=core&module=members&controller=members&do=view&id=36247

 

[Jim M]

Do you have external connections disabled on the server? 

[josephs8]

@Jim M you mean allowing it to talk with the internet from the server? If thats the case no we have no restrictions on outgoing traffic from the server.

[Jim M]

You would need to troubleshoot that with your hosting provider as there seems to be a connection timeout when making particular requests. This is beyond the capability of the software, I'm afraid.