New update Throws Script Error

[AlphaWulfx]

hi 

anyone run into this? i nee dhelp as my site is down now saying update in progress. when i continue or retry same error and then it goes to something saying redo upgrade when i dop it goes back to this

[Jim M]

Please be advised I have transferred this to a ticket so we can investigate. Please see your email for next steps.

[AlphaWulfx]

now i am getting this when i received email from tech support to go to link to redo and those are right credentials

i am logged in as admin as well

 

 

 

 

[Jim M]

The credentials on file were correct for Admin. We just asked for FTP in the email. Any concerns, please reply moving forward in the email.