My webpage does not load correctly

[David Tingen]

Good morning, I would really appreciate your help.

On my site they redirected everything to chapala.com without the "www" (www.chapala.com), and now they only load some pages in my webboard and not others.
My question is. Do I need to change the Licensed URL I have from http://www.chapala.com/webboard to https://chapala.com/webboard?

Thank you

[Richard Arch]

Try updating the "board_url" in your conf_global.php file to match.  Then also click on the "Clear System Cache" from the Support page in Admin CP.

The licensed url wont prevent your site from working, just upgrades and such. But yes, you may need to update it.

[Mark H]

Let's back up one step. 🙂

You said "they redirected everything to" your URL.

That is not the way the software needs to work.

Any and all redirects from domain.com to www.domain.com (or vice-versa) must be removed. Please ask your Host to do so.

Then the board_url (or board_name) variable in your conf_global.php file needs to be set to the URL you are using.

Your registered URL does include www. and we do recommend you use that.

Once that URL is correct, save, then login directly to your admin panel and visit the Support page, and click the button on the right to clear the system cache.

Does that resolve the issue?

[David Tingen]

Thank you Richard, yes, it worked.

Thank you very much!