Mod has "Can set best answer/solved for questions and topics = ON", still can't mark answers?

[David N.]

I have a moderator who've allowed to set best answer/solved for questions and he stil doesn't see the "Mark as Solution" link at the bottom of a post like I (the admin) can. We're both looking at the same exact post in the same forum. 

Here are his permissions: 

[teraßyte]

Make sure the forum the topic is in has the solve setting enabled too: ACP > FORUMS > Forums > [Select Forum] > Edit > Display Settings TAB > Enable Solved?

 

EDIT: Ah, nevermind. I see I missed the part where you can see the option.

Edited May 7, 2022 by teraßyte

[David N.]

2 minutes ago, teraßyte said:

Make sure the forum the topic is in has the solve setting enabled too: ACP > FORUMS > Forums > [Select Forum] > Edit > Display Settings TAB > Enable Solved?

Thanks! Yes it does, and I can see (and use) it. We're looking at the exact same post in the same thread in the same forum, too. 

 

[teraßyte]

Is the topic you're both looking at already marked as solved perhaps? If yes, the mark as solution option won't appear for any other post unless you first unmark the current post chosen as solution. But then you wouldn't be seeing the option either... 🤔

The only other thing that comes to mind right now is the the user is indeed a moderator but is not assigned to the forum you're checking?

Edited May 7, 2022 by teraßyte

[David N.]

No that topic is not marked as solved. I can see "Mark as Solution" on every post inside the topic but my mod can't. 

[teraßyte]

3 minutes ago, teraßyte said:

The only other thing that comes to mind right now is the the user is indeed a moderator but is not assigned to the forum you're checking?

 

^ Is the user a global moderator or a restricted one?

[David N.]

A restricted moderator.

[teraßyte]

1 minute ago, Jamynee said:

A restricted moderator.

Can you double-check the forums he's allowed to moderate? Maybe the one the topic is in is not in the chosen list. Or is he allowed to moderate all forums?

[David N.]

Ok I'll double-check that and ask him to test, then I'll report back. Thank you! 

[David N.]

32 minutes ago, teraßyte said:

Can you double-check the forums he's allowed to moderate? Maybe the one the topic is in is not in the chosen list.

Yes! That was the issue! I allowed him to moderate all forums and now he sees it. Thank you again.