CHJ Posted April 7, 2022 Share Posted April 7, 2022 Hi there, i'm trying to sent a bulk mail for a while but it didn't work.. There are also no backround processes.. Link to comment Share on other sites More sharing options...
Marc Posted April 7, 2022 Share Posted April 7, 2022 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
CHJ Posted April 13, 2022 Author Share Posted April 13, 2022 Hello Marc, I checked the access details. Can you try it again? Link to comment Share on other sites More sharing options...
Marc Posted April 13, 2022 Share Posted April 13, 2022 I can indeed. Taking a look there, the first thing you should do is update your site to the latest release. However the issue in your case is your email provider. You are getting the following returned {"message":[{"message":"The provided authorization grant is invalid, expired, or revoked","field":null,"help":null}]} You can see this in your email error logs Link to comment Share on other sites More sharing options...
CHJ Posted May 2, 2022 Author Share Posted May 2, 2022 Hey Marc, so I have to contact my mail provider to fix the problem, right? Link to comment Share on other sites More sharing options...
Marc Posted May 2, 2022 Share Posted May 2, 2022 Yes, that would be correct Link to comment Share on other sites More sharing options...
CHJ Posted May 24, 2022 Author Share Posted May 24, 2022 @Marc Stridgen I contacted my mail provider and added / changed some information but I still can not send the bulk mail. Can you check it again for me? Link to comment Share on other sites More sharing options...
Marc Posted May 24, 2022 Share Posted May 24, 2022 This is actually something you can check yourself there. If you go to System>Settings>Email Settings, you will see an 'Email Error Logs' button in the top right Link to comment Share on other sites More sharing options...
Recommended Posts