Can't connect to POP3 mail server

[Nikoly Zelesky]

Hello, Team support)

Starting of February 23, I began to get in ACP this error "Can't connect to POP3 mail server." Task scheduled to run on "pop - Fetches and parses incoming POP3 emails" for every 10 minutes does not work. Can you help me to fix this problem. Where the error can be and what settings I shouid to see for fix them? Mу hosting - Hostinger.com. 

[Randy Calvert]

ACP > Commerce > Support > Settings > Incoming Mail

Double check those settings work.  Plug those settings you have into a third party mail program and verify you can connect with them.  If they don't work, update the credentials and try again.

If the credentials are good, check to make sure the server itself hosting the IPB instance is not blocking the outbound request in a firewall.  

[Marc]

The error you are asking for is actually what is shown there. The software cannot connect to that pop3 address. Its something you would need to take up with your email host unfortunately

[Nikoly Zelesky]

21 hours ago, Randy Calvert said:

ACP > Commerce > Support > Settings > Incoming Mail

Double check those settings work.  Plug those settings you have into a third party mail program and verify you can connect with them.  If they don't work, update the credentials and try again.

If the credentials are good, check to make sure the server itself hosting the IPB instance is not blocking the outbound request in a firewall.  

Randy, thank you a lot for your help. There was o problem with pop3 protocol adress))) I fexed it and this task rule run correctly) 😍

11 hours ago, Marc Stridgen said:

The error you are asking for is actually what is shown there. The software cannot connect to that pop3 address. Its something you would need to take up with your email host unfortunately

Thanks a lot)))😉

[Marc]

Glad to hear you got the problem resolved there 🙂