"You are not awaiting validation for a lost password request"

[Dazz]

I have a user that's been trying to reset his password.  He's getting the following response: "You are not awaiting validation for a lost password request"

Any ideas as to what causes this or how to fix this?

Thanks!

 

[Marc]

Are you using any external mail service that may be altering links? This tends to be the most common cause of issues such as these

[Dazz]

1 hour ago, Marc Stridgen said:

Are you using any external mail service that may be altering links? This tends to be the most common cause of issues such as these

Is there a timeout time on the link that is sent?

[Marc]

There is. It should be used within 1 hour, or there would need to be a new request