Email login issue

[toprobroy]

Thanks Marc. I will

I have another problem though. I've upgraded to 4.6.8 and signed out.

I can't seem to recover the password for my admin login now to the forums.  I think I changed the settings last night, to accept display name or email address.

So when I try to login now, I'm always asked for an @ as it's asking me to type my email in.  Thus, not supporting my username.

How can I get this resolved, so that I can check the Temp Admin Account.

Thanks

Robert

 

[Marc]

You would simply sign in with email instead and the same password there

[toprobroy]

I tried that and tried 3 of them, to reset. I've heard nothing back in over 10 minutes?

[Marc]

Sorry, have you attempted to actually sign in with your email and password, rather than username? Im not referring to resetting there

[toprobroy]

Yes. With 4 different emails. None are getting me in with the password, so I've tried resetting all emails, and still nothing?

[Marc]

I have created a ticket for you on this so we can take a look

[toprobroy]

Thanks Marc.  Sorry, I couldn't access this thread a moment ago. It was showing as closed. Apologies about creating another one.

Hope it won't take long, I need to send out an email to many users that's quite urgent, and I'll need access to the Admin account.

Thanks

 

[Marc]

I have deleted your last message, as you posted all your account details, including your license key. Please respond to the ticket there

[toprobroy]

Marc. Where is this ticket?

I'm going into a meeting at 2 for 1 hours as well, so I won't be able to respond again till after that. But I do need to get into the site asap. thanks

[Marc]

You responded to the ticket with those same details you just posted. You need to respond to that email again. You are providing there details on your account here. What I need is to know the name of your account on your own site. At present, we have no information about what account you cannot access

[toprobroy]

I think the Port was closed, so I've emailed you to try again. Thanks

[Marc]

I see that has now been resolved for you, and this appears to have been an issue with mail filters. Just adding information here for others who may experience the same