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Refund of a module


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Posted

Hello,

I would like to contact you for a special subject, we are trying to see if we can increase the rhythm of our publications to appear on google news.
I bought Ipboard Blog thinking it was the system you were using for IPBoard, finding it very simple and fluid, but I realized after a search on the forum that you are actually using page... And that this one is indeed more adapted to that than blog 😕
Is it possible to get a refund for this, as the application was purchased less than an hour ago?

Sincerely 

Kims

  • Solution
Posted

As this is an issue related specifically to your account, I have created a ticket for you. Someone will be in contact as soon as possible.

  • 3 weeks later...
Posted

Hello,

After a positive answer from the support, I am about to renew my licenses and I see that Blog is still active and that the refund in the form of credit is not done.

Is there a delay in this type of situation? 

Sincerely,

Kims

Posted
22 hours ago, kims79 said:

Hello,

After a positive answer from the support, I am about to renew my licenses and I see that Blog is still active and that the refund in the form of credit is not done.

Is there a delay in this type of situation? 

Sincerely,

Kims

Very sorry about that Kims. This has now been done for you

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