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Can't access marketplace after being added as alt contact


Go to solution Solved by Marc,

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Posted

Our primary license holder added my account as an alternate contact. After doing so I expected to be able to access the Marketplace from within the AdminCP. However this is not the case. I can access the Client Area and view the community and access the options to manage the purchase. Is there something else that needs to happen in order for me to use the Marketplace?

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Posted

Could I please first of all confirm the site this is related to, so we can ensure that is correct? You should indeed be able to access the marketplace, but bear in mind you would only be able to access free items or items you have purchased from the marketplace. You would not be able to access items the owner has purchased from the marketplace

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