October 28, 2021 in Technical Problems
Our primary license holder added my account as an alternate contact. After doing so I expected to be able to access the Marketplace from within the AdminCP. However this is not the case. I can access the Client Area and view the community and access the options to manage the purchase. Is there something else that needs to happen in order for me to use the Marketplace?
Could I please first of all confirm the site this is related to, so we can ensure that is correct? You should indeed be able to access the marketplace, but bear in mind you would only be able to access free items or items you have purchased from the marketplace. You would not be able to access items the owner has purchased from the marketplace
The website URL is below. I also included the application that I was attempting to use, which I just renewed.
Staff Application Forms - Contact Us, Polls, all the forms
Please check this again now. The issue should be resolved
Whatever you did seemed to do the trick. Thanks!
Started February 26
Started March 13, 2023
Started 45 minutes ago