AdminCp

[carlo2461@gmail.com]

I cannot enter in the AdminCp of our forum because the sistem does not recognize my password.

I have an alert for the upload of a new release.

When I click on the update bottom appear the window to login Invision Community, usually I entered my username and password and go ahead but this time no.

I cannot understand why...

[Jim M]

8 minutes ago, carlo2461@gmail.com said:

I cannot enter in the AdminCp of our forum because the sistem does not recognize my password.

I have an alert for the upload of a new release.

When I click on the update bottom appear the window to login Invision Community, usually I entered my username and password and go ahead but this time no.

I cannot understand why...

Are you able to login to the ACP but having issues performing the upgrade or you can't even get into the ACP to start the upgrade process? Just to note, the second screen of the upgrade process, you will want to enter your credentials for the Client Area here on our site.

[carlo2461@gmail.com]

I cannot get into ACP 

[Jim M]

Just now, carlo2461@gmail.com said:

I cannot get into ACP 

You can reset your password by appending the following to your domain: /index.php?/lostpassword/ . If you are OK with me posting the whole URL including your domain, please let me know.

[carlo2461@gmail.com]

I've already reset the password but still the same.

https://www.sololasampdoria.it/admin/?app=core&module=system&controller=login&ref=

[Jim M]

It looks like you've also recently put into place a HTTP to HTTPS redirect but may not have updated our software to properly to reflect HTTPS. Please remove the HTTP to HTTPS redirect on your server and follow the guide here: https://invisioncommunity.com/4guides/advanced-options/configuration-options/using-ssl-https-r273/

[carlo2461@gmail.com]

Thks a lot