Cannot access my forums since 4.6 upgrade?getThemeSettings()

[Garletto]

Hello Invision Community,

I had update my community's forums to version 4.6 this morning. By doing so, my login method (previously solely relying on Steam Integration) had broken, resulting in me not being able to access my forums' AdminCP or register a new account. In attempt to remedy the issue, I (foolishly) got confused by Invision's customer panel and paid $15 to move the forum to another domain, where I created another installation, in hopes of reverting my forums back to default settings (while keeping my MySQL data) and then switch back, however, this simply resulted in a 500 error: "An error occurred (500 Error)"

 

When trying to reach the AdminCP it also returns a 500 error, albeit a bit more informative:

"We're sorry, but a temporary technical error has occurred which means we cannot display this site right now.

Call to a member function getThemeSettings() on null"

 

There are no errors under uploads>logs or PHP errors on my machine. Any help would be incredibly appreciated. 

PS the link is www.GarnetGaming.net/forums

Edited September 28, 2021 by Garletto

[Marc Stridgen]

It does seem you have gotten into quite a issue there. I would highly advise at this point reverting to the backup taken before you started your upgrade. If you were at the point where you had just had issues after upgrade, I would have advised contacting the author of that application, or we could have attempted to get the standard handler switched on for you. At this point however, you are trying to connect new installations to a database which will may be expecting files which simply arent present, with settings (login handler being one of them) that the system will not understand.

[Garletto]

8 hours ago, Marc Stridgen said:

It does seem you have gotten into quite a issue there. I would highly advise at this point reverting to the backup taken before you started your upgrade. If you were at the point where you had just had issues after upgrade, I would have advised contacting the author of that application, or we could have attempted to get the standard handler switched on for you. At this point however, you are trying to connect new installations to a database which will may be expecting files which simply arent present, with settings (login handler being one of them) that the system will not understand.

Yeah, it would appear that way. Unfortunately there is no current backup that would be in a working state from a prior date, (also, I have attempted to delete the system cache folder including memcache and other PHP files - under System > Data > Cache - I forgot to list that prior).

I wouldn't need the author of said application, I would simply like the user data from my database to be taken over to a new installation, and everything else I can likely re-create. I really would just need my actual board data including users' posts from the last few years, and nothing more. So i'm genuinely not sure why this is as big of an issue as it's painting out to be.

Edited September 28, 2021 by Garletto

[Marc Stridgen]

23 minutes ago, Garletto said:

Yeah, it would appear that way. Unfortunately there is no current backup that would be in a working state from a prior date, (also, I have attempted to delete the system cache folder including memcache and other PHP files - under System > Data > Cache - I forgot to list that prior).

I wouldn't need the author of said application, I would simply like the user data from my database to be taken over to a new installation, and everything else I can likely re-create. I really would just need my actual board data including users' posts from the last few years, and nothing more. So i'm genuinely not sure why this is as big of an issue as it's painting out to be.

Simply, there is no function for doing that without a working installation. I will see if we can get your ticket escalated to see if there is anything can be done with it for you. 

[Garletto]

2 minutes ago, Marc Stridgen said:

Simply, there is no function for doing that without a working installation. I will see if we can get your ticket escalated to see if there is anything can be done with it for you. 

Thank you very much for escalating my ticket. I can get a working installation going, but as I've mentioned, I've had to pay for reinstalling it as you guys (understanbly) have measures to prevent customers from doing such things frequently.

[Marc Stridgen]

Glad to see we managed to get your issue resolved in the ticket there. For future, it is always advisable to take full backups before performing any large operation so that you have something to go back to. Glad to see you back online though