David_UK Posted August 14, 2021 Posted August 14, 2021 I have a root admin who is trying to login but gets an EX0 error each time. Their ACP profile gives the following message: "Logged in from a new device but did not complete two-factor authentication: Firefox xx.x on Windows" Two factor authentication is not active. Can anyone advise? Cheers
Dean_ Posted August 14, 2021 Posted August 14, 2021 Make sure it’s disabled on his profile and try again.
David_UK Posted August 14, 2021 Author Posted August 14, 2021 Thanks Dean, but I can't seem to see where to do that. Can you advise? Cheers
Miss_B Posted August 14, 2021 Posted August 14, 2021 1 hour ago, David_UK said: Thanks Dean, but I can't seem to see where to do that. Can you advise? Cheers Can you log in as that member? If you can, you can disable it from their settings page. See the attached screenshot.
Dean_ Posted August 14, 2021 Posted August 14, 2021 Sorry for late reply, been out and about. See above ^
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