David_UK Posted August 14, 2021 Share Posted August 14, 2021 I have a root admin who is trying to login but gets an EX0 error each time. Their ACP profile gives the following message: "Logged in from a new device but did not complete two-factor authentication: Firefox xx.x on Windows" Two factor authentication is not active. Can anyone advise? Cheers Link to comment Share on other sites More sharing options...
Dean_ Posted August 14, 2021 Share Posted August 14, 2021 Make sure it’s disabled on his profile and try again. Link to comment Share on other sites More sharing options...
David_UK Posted August 14, 2021 Author Share Posted August 14, 2021 Thanks Dean, but I can't seem to see where to do that. Can you advise? Cheers Link to comment Share on other sites More sharing options...
Miss_B Posted August 14, 2021 Share Posted August 14, 2021 1 hour ago, David_UK said: Thanks Dean, but I can't seem to see where to do that. Can you advise? Cheers Can you log in as that member? If you can, you can disable it from their settings page. See the attached screenshot. Link to comment Share on other sites More sharing options...
Dean_ Posted August 14, 2021 Share Posted August 14, 2021 Sorry for late reply, been out and about. See above ^ Link to comment Share on other sites More sharing options...
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