[HELP] Subscription changes?

[imsandertjeee]

Hello,

I use the commerce application to have users of my platform to purchase membership (subscription).
My platform offers 2 packages:

1) Membership, lifetime 10EUR
2) Membership, monthly 5EUR

Currently, when people buy the 1st membership they can't buy the 2nd one aswell.
We wanted it to work like they could buy the 1st one and also the 2nd one. But it seems that you can only have 1 active subscription and not 2?

Also users can't upgrade from 1 to 2? So like they upgrade for one month from 1 to 2 and then after the month is finished they will still be 1.

Right now users can only buy 2 if they don't have 1 activated. 

Can anyone help me with this? IS this possible to do?

Option 1: Have members set multiple subscriptions.
Option 2: Have members upgrade from lifetime to monthly and back when monthly runs out.

Edited January 29, 2021 by imsandertjeee

[bfarber]

You should be able to upgrade and downgrade between subscription packages if configured to allow it in the Subscription Settings. If that's not working correctly I'd recommend submitting a ticket.