"Caching not working" error message

[SecondSight]

Hello, 🙂

This morning, when I got into the APC, I saw an error message about caching. Here are two screenshots :

What can be the reason for this message, in your opinion ?

Thank you. 🙂

[SecondSight]

I don't know what's going on. My web site is down...

I went to the ACP, and ran the support tool but it got worse. Now, I get a blank page with this message : 
[[Template core/admin/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]]

What can I do to fix this ?

Thank you. 🙂

[Adriano Faria]

See 

Doing this you will be able to login in your ACP then you take a look in logs to see what’s in the logs. 

[SecondSight]

Thank you. 🙂

I managed to connect to the ACP but it's mainly a blank page, with this message in a box :

Quote

IPS\File\Exception: CANNOT_MAKE_DIR (6)
#0 /home/forums/public_html/system/File/FileSystem.php(306): IPS\File\_FileSystem->getFolder()
#1 /home/forums/public_html/system/File/File.php(320): IPS\File\_FileSystem->save()
#2 /home/forums/public_html/system/Theme/Theme.php(5116): IPS\_File::create('core_Theme', '3ba4fd28c064b4f...', ' .ipsBadge{padd...', 'css_built_7')
#3 /home/forums/public_html/system/Theme/Theme.php(2488): IPS\_Theme::writeCss(Array)
#4 /home/forums/public_html/system/Theme/Theme.php(608): IPS\_Theme->compileCss('core', 'admin', 'core', 'core.css')
#5 /home/forums/public_html/system/Dispatcher/Admin.php(99): IPS\_Theme->css('core.css', 'core', 'admin')
#6 /home/forums/public_html/system/Dispatcher/Dispatcher.php(109): IPS\Dispatcher\_Admin->init()
#7 /home/forums/public_html/admindir/index.php(14): IPS\_Dispatcher::i()
#8 {main}

All links don't work in the ACP. I get a message saying there is a server or configuration error... The error number is : EX6

[Adriano Faria]

Probably a CHMOD error. I would submit a ticket as your site is down. They should take a look yet today.

[SecondSight]

Yes, I've already created a support ticket and I'm waiting for an answer... 🙂

What's strange to me is that at the same time, the FTP access to my web site no longer worked... It has been fixed, but I wonder if it has something to do with my problem...

3 hours ago, Adriano Faria said:

Probably a CHMOD error.

I have files which belong to root in the datastore directory :

root@server datastore]# ll
total 812
-rw-rw-rw- 1 root    root      2009 Feb 16 12:51 31c7983631062a8bd7a5d4bc4b758cb4_email_html.644e810594.php
-rw-rw-rw- 1 root    root      1561 Feb 16 12:51 31c7983631062a8bd7a5d4bc4b758cb4_email_plaintext.644e810594.php
-rw-rw-rw- 1 root    root      1990 Feb 16 12:51 393aa4a806a850bcb04d783e15b64a2b_email_html.644e810594.php
-rw-rw-rw- 1 root    root      1654 Feb 16 12:51 393aa4a806a850bcb04d783e15b64a2b_email_plaintext.644e810594.php
-rw-rw-rw- 1 root    root      3312 Feb 16 12:51 458458cd18b90b411ba25c472305e783_email_html.644e810594.php
-rw-rw-rw- 1 root    root      2304 Feb 16 12:51 458458cd18b90b411ba25c472305e783_email_plaintext.644e810594.php
-rw-rw-rw- 1 forums forums      0 Feb 16 15:21 88d40d557130b0836dea44821bee3b14_email_html.644e810594.php
-rw-rw-rw- 1 forums forums      0 Feb 16 15:21 88d40d557130b0836dea44821bee3b14_email_plaintext.644e810594.php
-rw-rw-rw- 1 forums forums      0 Feb 16 12:25 acpNotificationIds.063527ecfc.php
-rw-rw-rw- 1 forums forums      0 Feb 16 16:19 acpNotificationIds.644e810594.php
-rw-rw-rw- 1 forums forums    471 Feb 16 12:26 acpNotifications.063527ecfc.php

Is it normal ?

Thank you. 🙂

[SecondSight]

6 hours ago, Adriano Faria said:

They should take a look yet today

It's been 7 hours now and still waiting. Is there a way to make things faster ?

Thank you. 🙂

[Adriano Faria]

Not sure if still exists the “emergency” (or something) checkbox when submitting ticket. 

[SecondSight]

Support gave me a clue and I found out this problem was caused by my hard drive was full... I don't know why my backup files had not been automatically deleted...