IPB 3.4.8 unable to save settings

[Cowboy Denny]

I know this version is no longer supported and we are working on upgrading our applications to support IPB 4.  No emails are being sent out so trying to update from PHP to SMTP but anytime I click save it goes back to the original..  it doesn't save any settings.

I have also tried to update someones password and it won't let me.

I have tried to use Chrome and Safari, I have cleared all cookies and cache and tried and really just out of ideas.

We do not use friendly URLs (so no .htaccess file).....

Anyone have any ideas to help me out?

[Rhett]

No emails being sent isn't likely related to the version you are using but your hosting, I would check with your provider on this.

 

[Cowboy Denny]

Thanks for responding Rhett...  that was more of an example but any settings I change will not save.  It says Settings saved but nothing changes.. it reverts back to what it was.  Doesn't matter if its Email or SEO settings...  the system just will not allow anything new to be saved.

I tried to change my php setting from /var/cpanel/php/sessions/ea-php56 to /tmp thinking it might be an issue but no difference.

I look at the error log under admin directory and I see things like

[19-Jul-2019 15:37:50 UTC] PHP Warning:  session_start(): open(/var/cpanel/php/sessions/ea-php56/sess_p7ql10krrei9ak22fnvc9qtai1, O_RDWR) failed: No such file or directory (2) in /home/mirf/admin/applications_addon/ips/nexus/sources/support.php on line 1637
[19-Jul-2019 15:37:50 UTC] PHP Warning:  session_start(): open(/var/cpanel/php/sessions/ea-php56/sess_p7ql10krrei9ak22fnvc9qtai1, O_RDWR) failed: No such file or directory (2) in /home/mirf/admin/applications_addon/ips/nexus/sources/support.php on line 1640
[19-Jul-2019 15:37:50 UTC] PHP Warning:  Unknown: open(/var/cpanel/php/sessions/ea-php56/sess_p7ql10krrei9ak22fnvc9qtai1, O_RDWR) failed: No such file or directory (2) in Unknown on line 0
[19-Jul-2019 15:37:50 UTC] PHP Warning:  Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/var/cpanel/php/sessions/ea-php56) in Unknown on line 0
[19-Jul-2019 15:49:38 UTC] PHP Warning:  session_start(): open(/var/cpanel/php/sessions/ea-php56/sess_p7ql10krrei9ak22fnvc9qtai1, O_RDWR) failed: No such file or directory (2) in /home/mirf/admin/applications_addon/ips/nexus/sources/support.php on line 1637
[19-Jul-2019 15:49:38 UTC] PHP Warning:  session_start(): open(/var/cpanel/php/sessions/ea-php56/sess_p7ql10krrei9ak22fnvc9qtai1, O_RDWR) failed: No such file or directory (2) in /home/mirf/admin/applications_addon/ips/nexus/sources/support.php on line 1640
[19-Jul-2019 15:49:38 UTC] PHP Warning:  Unknown: open(/var/cpanel/php/sessions/ea-php56/sess_p7ql10krrei9ak22fnvc9qtai1, O_RDWR) failed: No such file or directory (2) in Unknown on line 0
[19-Jul-2019 15:49:38 UTC] PHP Warning:  Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/var/cpanel/php/sessions/ea-php56) in Unknown on line 0

Any ideas?

[Morgin]

7 hours ago, DJ ZAh said:

Thanks for responding Rhett...  that was more of an example but any settings I change will not save.  It says Settings saved but nothing changes.. it reverts back to what it was.  Doesn't matter if its Email or SEO settings...  the system just will not allow anything new to be saved.

I tried to change my php setting from /var/cpanel/php/sessions/ea-php56 to /tmp thinking it might be an issue but no difference.

I look at the error log under admin directory and I see things like

[19-Jul-2019 15:37:50 UTC] PHP Warning:  session_start(): open(/var/cpanel/php/sessions/ea-php56/sess_p7ql10krrei9ak22fnvc9qtai1, O_RDWR) failed: No such file or directory (2) in /home/mirf/admin/applications_addon/ips/nexus/sources/support.php on line 1637
[19-Jul-2019 15:37:50 UTC] PHP Warning:  session_start(): open(/var/cpanel/php/sessions/ea-php56/sess_p7ql10krrei9ak22fnvc9qtai1, O_RDWR) failed: No such file or directory (2) in /home/mirf/admin/applications_addon/ips/nexus/sources/support.php on line 1640
[19-Jul-2019 15:37:50 UTC] PHP Warning:  Unknown: open(/var/cpanel/php/sessions/ea-php56/sess_p7ql10krrei9ak22fnvc9qtai1, O_RDWR) failed: No such file or directory (2) in Unknown on line 0
[19-Jul-2019 15:37:50 UTC] PHP Warning:  Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/var/cpanel/php/sessions/ea-php56) in Unknown on line 0
[19-Jul-2019 15:49:38 UTC] PHP Warning:  session_start(): open(/var/cpanel/php/sessions/ea-php56/sess_p7ql10krrei9ak22fnvc9qtai1, O_RDWR) failed: No such file or directory (2) in /home/mirf/admin/applications_addon/ips/nexus/sources/support.php on line 1637
[19-Jul-2019 15:49:38 UTC] PHP Warning:  session_start(): open(/var/cpanel/php/sessions/ea-php56/sess_p7ql10krrei9ak22fnvc9qtai1, O_RDWR) failed: No such file or directory (2) in /home/mirf/admin/applications_addon/ips/nexus/sources/support.php on line 1640
[19-Jul-2019 15:49:38 UTC] PHP Warning:  Unknown: open(/var/cpanel/php/sessions/ea-php56/sess_p7ql10krrei9ak22fnvc9qtai1, O_RDWR) failed: No such file or directory (2) in Unknown on line 0
[19-Jul-2019 15:49:38 UTC] PHP Warning:  Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/var/cpanel/php/sessions/ea-php56) in Unknown on line 0

Any ideas?

Can you try setting chmod of /tmp to 777?

This is a session.save_path problem which CPanel has had crop up a few times. Make sure that you’ve had your host update CPanel to the latest stable, make sure if you changed back to /tmp that you did it for the right PHP version, etc.