base members cant send text messages or receive them

[Vanucci]

hi 

 

I have the regular member group and it cannot sent a pm with text, they can attach only a file, there is no text area, this is the same for anyone who attempts to pm them too, only the ability to attach a file. 

Checked permissions and everything is right. 

what is causing this ?

[evandixon]

Sounds like there may be a problem with CKEditor. Try looking in the JS console for any relevant errors.

Sadly, the only way I know to go forward is to reset it, which will remove all of your CKEditor customizations (custom buttons, placements, permissions, etc). So before you do that, make sure to clear the system cache. Resetting CKEditor may be worth a try if that doesn't work. I recommend making a backup first if you did customize the editor a lot.

[bfarber]

Most of the time when I see this report, it is caused by using Cloudflare with their 'Rocket Loader' feature enabled.

Try disabling the 'Rocket Loader' feature in Cloudflare, if you are using it.

[Vanucci]

thanks for the responses @evandixon and @bfarber it turns out it was the cloudfare Rocket Loader