Digilent Posted October 10, 2017 Share Posted October 10, 2017 Hey, We use our IPS forum to provide technical support to our customers. We'd like to add a ticket system to help track services requests. Ideally we'd like to use a system that can automatically generate tickets when a user creates a new thread, assign that ticket to a support engineer. We'd like to be able to track things like how long tickets are open, get notifications if tickets have not been updated for a certain period of time, etc. I know there are many ticketing systems out there, but has anyone used one that integrates well with the IPS forums? Thanks! -Kristoff Link to comment Share on other sites More sharing options...
Bluto Posted October 10, 2017 Share Posted October 10, 2017 A full featured support ticket system is available in the commerce app. https://invisioncommunity.com/features/commerce/ Link to comment Share on other sites More sharing options...
Steph40 Posted October 10, 2017 Share Posted October 10, 2017 @Samuel Logan Like Bluto said, and you you want to auto-assign tickets there is You could also go with a project manager like this: Link to comment Share on other sites More sharing options...
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