Sometimes users get a wrong message

[Claudia999]

Hi there,

some users asking me why their account is banned. But I don't have banned. 

Users report that sometimes they get the message "You do not have permission to view this site", next time they come they can use my site.

I was looking for permissions in guest group but there's nothing changed since years.

Do you have any idea what could be the problem?

[Mark Clifford]

I would advice you to contct offical support for this issue. I doubt anyone here will b able to help. 

[Claudia999]

Hi Mark,

thanks.  I thought I try first here. Perhaps another user has the same error.