Awaiting Approval

[Matson33]

Hello,

I'm in trouble with my client Area, I paid a renewal licence few day ago but I was not the main contact I guess when I do my purchase.

When I'm trying to connect with the main account and not the secondary account, I've got this message.

What can I do ? I'm facing this message since 5 days, what happened ?

Quote

Awaiting Approval

Your account needs to be approved before you can use the site as a registered member.
An email will be sent to xxx@xxx.com when this is done.

Thank you for your review.

Regards,

[AndyF]

Are you able to use the other account to submit a ticket ? You are best to explain it in that as only accounts/billing or management will be able to usually rectify this.

If you're not or not sure, please use the form here instead > https://invisioncommunity.com/contact-us change the 'To' dropdown option to 'Support/Customer Service'