Matson33 Posted August 1, 2017 Share Posted August 1, 2017 Hello, I'm in trouble with my client Area, I paid a renewal licence few day ago but I was not the main contact I guess when I do my purchase. When I'm trying to connect with the main account and not the secondary account, I've got this message. What can I do ? I'm facing this message since 5 days, what happened ? Quote Awaiting Approval Your account needs to be approved before you can use the site as a registered member. An email will be sent to xxx@xxx.com when this is done. Thank you for your review. Regards, Link to comment Share on other sites More sharing options...
AndyF Posted August 1, 2017 Share Posted August 1, 2017 Are you able to use the other account to submit a ticket ? You are best to explain it in that as only accounts/billing or management will be able to usually rectify this. If you're not or not sure, please use the form here instead > https://invisioncommunity.com/contact-us change the 'To' dropdown option to 'Support/Customer Service' Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.