Support department for certain member groups

[Tom S.]

It would be nice to have the option of creating support departments, which only certain member groups can have access to.

So for example, if a member upgrades his membership to premium, he then has access to the premium support department when making a ticket.

[Stuart Silvester]

You can associate certain products (say a subscription) with a department and mark it as required. That way, they'll only be able to submit a ticket if they have that product.