3.4 --> 4.1 Upgrade issues

[INDMAS]

I followed all the steps to upgrade. 

When I go to "/admin/upgrade/" I get:

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An error occurred (500 Error)

We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. You can try again by clicking the button below, or try again later. 

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Ran the checker

Upgraded SQL tables to utf8

Loaded 4.x files. 

Adjusted conf_global.php.

 

Please let me know if anybody has any ideas. 

 

Thanks!

[Joel R]

I don't have any ideas on your particular problem, but IPS support provided courtesy upgrades so make sure you send in a ticket.  

[INDMAS]

They told me they would not do the upgrade, even it I paid. Unless I was hosting with them. 

I opened a "system down" ticket. No response yet. 

Thanks!

[Joel R]

1 minute ago, INDMAS said:

They told me they would not do the upgrade, even it I paid. Unless I was hosting with them. 

I opened a "system down" ticket. No response yet. 

Thanks!

Eh, really?

@Charles IPS has publicly stated they offer upgrades to 4.x, is that not true?

[Charles]

Yes, we provide free upgrade service from v3 to v4.

@INDMAS You were told in your recent ticket that we could not upgrade your PHP version from 5.3 to 7 as that is something your web host must do. That has nothing to do with us assisting you in upgrading your Invision Community.

[INDMAS]

My bad. I understand now. I should have been clearer in my request for help upgrading in that ticket. I didn't mean upgrading PHP, but upgrading to 4.x. 

Can somebody give me a hand at this point?

 

Thanks. 

[Charles]

12 minutes ago, INDMAS said:

My bad. I understand now. I should have been clearer in my request for help upgrading in that ticket. I didn't mean upgrading PHP, but upgrading to 4.x. 

Can somebody give me a hand at this point?

 

Thanks. 

Yes our support staff will respond to the ticket you put in a few minutes ago.

[INDMAS]

I just updated the ticket. Thank you!