Text when user try to unsubscribe from mass emails

[Gabriel Torres]

Hi,

Checking the logs today I found several users trying to unsubscribe from our mass emails, with most of them trying it several times, and I was wondering why this was happening. Checking this issue further, I found that the error message the user receives is this one:

no_user_to_unsubscribe Quote We could not find your account in order to unsubscribe you from emails. If you have recently altered your email or password, the unsubscribe link may have expired. You can alter your notifications settings from your <a href='{internal.front.app=core&module=system&controller=notifications&do=options}'>control panel</a>.

Now, this a very cryptic message, because in all cases I checked, the user existed and he was already unsubscribed. So, the user got this message and kept trying opening the link. I guess this message should be improved. If the user is already unsubscribed, a message saying 'You are already unscribed'. I also wonder if the user needs to be logged on. If that is the case, this information must also be added.

Thanks,

Gabriel.

[Charles]

We can look into rewording that. In the mean time you can easily change the wording on your own Community by editing the languages to suit your needs.

[Gabriel Torres]

@Charles Already did that before posting here!  I was just pointing out the problem I was having, where a single text is being used for different situations, so separate phrases are needed, many thanks!