What if you installed a plugin and the site is down ?

[Kurt De Pauw]

What if you installed a plugin and the is down ... ?

And the admin panel is not available ?

 

Server error

 

500

[Ahmad E.]

Self-hosted? Check server logs (if on managed hosting, contact them).

Client in Cloud? Submit a support ticket.

[Kurt De Pauw]

I only have a backup at night ... so the only option is a restore of the whole site from last night ?

Or .... is there something possible to restore something without losing the last posts after the last backup ?

Or is that a dream ....

[Ryan Boyd]

1 minute ago, Kurt De Pauw said:

I only have a backup at night ... so the only option is a restore of the whole site from last night ?

Or .... is there something possible to restore something without losing the last posts after the last backup ?

Or is that a dream ....

 

Try to check yourwebsite.com/admin/ -> check it via FTP.

If it's available, then there's an internal error.

 

Best regards

Hassan

[Ahmad E.]

3 minutes ago, Kurt De Pauw said:

I only have a backup at night ... so the only option is a restore of the whole site from last night ?

Or .... is there something possible to restore something without losing the last posts after the last backup ?

Or is that a dream ....

If you're not on managed hosting and have no clue what to do, PM me and I'll have a quick look for you.

[Kurt De Pauw]

The website is available by FTP, all folders are reachable

Can I remove the last plugin installed through FTP or fix even the problem through FTP ?

[Ahmad E.]

1 minute ago, Kurt De Pauw said:

The website is available by FTP, all folders are reachable

Can I remove the last plugin installed through FTP or fix even the problem through FTP ?

Nope, don't delete anything. You'll need to remove it from the DB (MySQL query) first.

[Kurt De Pauw]

Installed the below plugin and then .... nothing anymore

 

 

 

[Kurt De Pauw]

Fixed it by re-uploading all the installer files

[Winbar]

Hi, I am having a similar issue after uploading a plugin. I've raised a ticket so just waiting for a reply on that, but what "installer" files did you re-upload? admin/install/ ?

Thanks

[Kurt De Pauw]

All of them

Downloaded the latest IPS files, uploaded them anf overwrite the excisting ones.

thats it ... no need for re-install