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Email notifications missing

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Posted

I know it was posted before but it seems like nothing has been done about it.

Email notification are randomly missing.

I'd estimate that I'm not getting about 25% of them. At least.

To eliminate another possibility I switched my email address from Comcast to GMail but it didn't fix the issue.

About the same amount of email notifications is still missing

  • Author

Missed email notifications over last 2 hours only:
 

https://community.invisionpower.com/topic/419097-4x-how-to-separate-pinned-topics-solution/?do=findComment&comment=2573931
https://community.invisionpower.com/topic/419103-change-member-title/?do=findComment&comment=2573918

 

 

  • Management

What makes you think they're missing? Just to rule out the obvious - you are aware they won't send if you have an active session?

 

  • Author

What do you mean by "active session"?

If I'm signed in?

I'm signed in and an email about your reply just came.

I can be signed in or signed off and some emails will come, some others won't.

  • Management

If you're actively browsing the community, it shouldn't e-mail you. I've reviewed mail logs and there are no errors for your address, so it's doing what it's supposed to do. 

  • Author

I just got an email notification about your reply no problem and few minutes ago another one about reply in another topic and I'm still signed in.

In my own forum I sign in when I got home from work and I stay signed in until I go to bed.

I receive every single email notification about every single reply in any topic I created or replied in.

I'm sorry but what you're saying doesn't make much sense.

If that was how it works how would I even know someone replied somewhere?

Why it works perfectly fine on my board?

Why am I receiving email notification here in 80% cases regardless if I'm in or off?

 

  • Author

Oh...on a top of...

All or most those missing notifications are from time when I'm off this board.

I know that because in order not to miss anything in addition to having email notifications set to get them for new replies I also set regular notifications to get them when new replies are posted in "my" topics.

 

Now I'm signing off for tonight and tomorrow I'll provide a new list of all email notifications that went missing.

  • Management

Ignore the previous reply... was troubleshooting. 

I don't need a list, Broni. Do the notifications show up in your notify list at the top of the screen, even when they're not e-mailed? 

 

  • Author

Yes. That's exactly how I'm finding out which email notifications are missing

  • 3 weeks later...
  • Author

Still no improvement. Not sure if you've been trying to fix anything.

 

  • Management

We moved to a new mail service. See if it improves. If not, stop looking! :lol:

  • Author

Will let you know :)

  • 2 weeks later...
  • Author

It looks like new email server has been working much better.

Haven't noticed any missing notifications lately :)

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