VibeC Posted August 10, 2015 Share Posted August 10, 2015 Hello, I opened up two tickets on the 7th August and had no response from either so far despite updating them asking if it is being looked at. This has made me very unhappy from what is usually a good service provided. Regards,Declan Link to comment Share on other sites More sharing options...
Adriano Faria Posted August 10, 2015 Share Posted August 10, 2015 The response time is up to 48 hrs in business day. Weekend they probably only pick urgent tickets. Link to comment Share on other sites More sharing options...
VibeC Posted August 10, 2015 Author Share Posted August 10, 2015 That would make sense, thank you. Never had to wait nearly 3 days before even at weekends though. Link to comment Share on other sites More sharing options...
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