Downgrade to 5 users

[Booth]

How do I downgrade to the 5 users chat? I'm currently on 20 users but it's not used enough for me to justify paying for them.

Thanks.

[Mark H]

When the 20-user Chat expires, file a ticket to Support asking that it be dis-associated from your License, and a free 5-user Chat added and associated instead. That will effectively "downgrade" it.

(Note that you have to have an active license for the free 5-user chat to work.)

[Collin S.]

Just open an accounts/billing ticket and we can help you out. :smile:

edit: mark beat me.