+Booth 134 Posted July 8, 2012 How do I downgrade to the 5 users chat? I'm currently on 20 users but it's not used enough for me to justify paying for them. Thanks. Share this post Link to post Share on other sites
Mark H 1,316 Posted July 8, 2012 When the 20-user Chat expires, file a ticket to Support asking that it be dis-associated from your License, and a free 5-user Chat added and associated instead. That will effectively "downgrade" it. (Note that you have to have an active license for the free 5-user chat to work.) Share this post Link to post Share on other sites
+Collin S. 801 Posted July 8, 2012 (edited) Just open an accounts/billing ticket and we can help you out. :smile: edit: mark beat me. Edited July 8, 2012 by Collin S. Share this post Link to post Share on other sites
