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Does IPS bother about their customer woes?


manimau

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I have IPS IPB, Gallery and Content licenses and I also host a small photography community with IPS Hosting (migrated from xenforo). Unaware of the fact that add on scripts are not allowed, I installed Photopost Review script on IPS hosting account. As a result IPS suspended my account. Which I agree is as per IPS terms

Problem starts after that,I deleted ReviewPost from the account and since then I am sending emails to IPS to un-suspend my account. But so far there is no response from IPS. Moreover, my IPS account itself has vanished including all my purchase licenses.

I did not expect such a service and ignorance from IPS.

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