manimau Posted October 11, 2011 Share Posted October 11, 2011 I have IPS IPB, Gallery and Content licenses and I also host a small photography community with IPS Hosting (migrated from xenforo). Unaware of the fact that add on scripts are not allowed, I installed Photopost Review script on IPS hosting account. As a result IPS suspended my account. Which I agree is as per IPS terms Problem starts after that,I deleted ReviewPost from the account and since then I am sending emails to IPS to un-suspend my account. But so far there is no response from IPS. Moreover, my IPS account itself has vanished including all my purchase licenses. I did not expect such a service and ignorance from IPS. Link to comment Share on other sites More sharing options...
.Ian Posted October 11, 2011 Share Posted October 11, 2011 Rather than sending an email, are you able to submit a ticket? There isn't a great deal anyone can do from the forum. Link to comment Share on other sites More sharing options...
Management Charles Posted October 11, 2011 Management Share Posted October 11, 2011 You should submit a support ticket if you have a question about support :) Link to comment Share on other sites More sharing options...
manimau Posted October 11, 2011 Author Share Posted October 11, 2011 That's my preferred way too. But even my account is not reconized and I am unable to login to my IP Control Panel. Rather than sending an email, are you able to submit a ticket? There isn't a great deal anyone can do from the forum. Link to comment Share on other sites More sharing options...
Management Charles Posted October 11, 2011 Management Share Posted October 11, 2011 We also have a contact us page on our web site. Link to comment Share on other sites More sharing options...
manimau Posted October 11, 2011 Author Share Posted October 11, 2011 I am unable to submit the ticket as my account is not recognized :( You should submit a support ticket if you have a question about support :smile: Link to comment Share on other sites More sharing options...
manimau Posted October 11, 2011 Author Share Posted October 11, 2011 I filled in contact forum under billing, Please someone help me ASAP :sad: We also have a contact us page on our web site. Link to comment Share on other sites More sharing options...
Management Charles Posted October 11, 2011 Management Share Posted October 11, 2011 I don't quite understand your sudden panic. We emailed you on 4 October about your account and you never replied. Please reply to that email or, failing that, someone will reply to the email you sent in just now shortly. Link to comment Share on other sites More sharing options...
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