Rheddy Posted August 10, 2011 Share Posted August 10, 2011 This is a simply request to add this feature back to our client accounts. When IPS had the "Request Upgrade" feature in the client accounts, it was fairly easy to get a quick turnaround for an upgrade to your forums, usually within several hours. However, the new system has become troublesome and inefficient. I'm not posting a complaint but rather a request to return this feature back to our client accounts. When 3.2 was released, I had to create a support ticket and do it the normal way and ended up having to wait 14+ hours for an upgrade because I would get a request for my client account information and then I had to wait longer. Then, for 3.2.1, it was different, I was asked to update a support ticket asking if I agreed to the upgrade. The old system would include all pertinent client account information as well as a checkbox if you agreed to the upgrade request. It also made for a quick turnaround in the upgrade process. Now, it seems that the upgrade request process has gotten longer by the removal of this "upgrade request" feature. Link to comment Share on other sites More sharing options...
Mark Posted August 10, 2011 Share Posted August 10, 2011 We now provide an automatic upgrade system. Simply click "Auto-Install" :) Link to comment Share on other sites More sharing options...
Rheddy Posted August 10, 2011 Author Share Posted August 10, 2011 Thanks, Mark. I thought that was a downloadable install package not a request service thing. Link to comment Share on other sites More sharing options...
Rheddy Posted August 10, 2011 Author Share Posted August 10, 2011 24 hours since I opened a support ticket and received the first notification for the upgrade and no action yet. Link to comment Share on other sites More sharing options...
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