Problem using IPB in an organization bigger than 1

[Ditchmonkey]

http://community.invisionpower.com/topic/295868-jquery-problem-on-ccs-page/page__pid__1861814__st__0&#entry1861814

I've got a very large IPB + CCS project in the works and it's going to take more than one person to get the job done. I instructed someone that works for me to post the question above so we can move forward through some technical issues.

This has come up before but the answer wasn't adequate. How does an organization of more than one person get support for this product without everyone using the same account?

[Connor T]

Um... Alternative Contacts.

Go to Client Area and add them. They can do everything, but download the product. (I think)

[sunrisecc]

They also do NOT have access to the lounge.

[Mat Barrie]

[quote name='sunrisecc' date='29 September 2009 - 01:15 PM' timestamp='1254186944' post='1861925']
They also do NOT have access to the lounge.


Which is fine, since the Lounge is not a tech support forum anyway.

[rct2·com]

Surely there's no point in using IPB in an organisation of 1 or less? Or do people who talk to themselves a lot like to use it? :lol:

[Mat Barrie]

I think the OP forgot that organisations like Nvidia and Yahoo use the product. After all, they're organisations of one, right? Right?

[Matt]

This is precisely why we created alternate contacts. Most of our business customers have a licensed purchased by someone deep in accounts and they add their tech staff as alternate contacts. They can issue tickets and view downloads and resources directly related to the products you assign to them.

If you need a hand setting them up, fire off an email to customer service and we'll set them up for you.