Praise for Tech Support

[rheaton]

This may be in the wrong area, but I felt it needed to be said.

I read forums all the time and the one thing you always hear about is how horrible the tech support or customer support for this company or that company is. Well, I'd like to put out a POSITIVE tech support story.


So,a very big thank you to Josh and Keith here at IPS who helped me with a very frustrating problem over the past couple of days.

Even when I couldn't give them all the info and access they needed, they managed to help me get the issues I was having resolved. Even when I got a little snippy out of frustration.

Best of all, I rarely waited more than an hour for a reply if it was during business hours. Often it was literally minutes.

Always polite, very professional, and most importantly, effective.

Thanks again guys. Now I have another reason to recommend IP Board to anyone who asks.

[Keith J. Kacin]

Thank you for the kind words! :D

I'm glad it has all been sorted out for you.

[wickedfpoop]

:)

You're very welcome!

And thank you as well for your kind words.