Mark Posted December 31, 2006 Share Posted December 31, 2006 We should have an area to input the url to our acp, as in 2.2 a lot of people are disabling it, or some kind of 'notes' area Link to comment Share on other sites More sharing options...
stobbo Posted December 31, 2006 Share Posted December 31, 2006 Nice suggestion. Would make sense. Link to comment Share on other sites More sharing options...
Brandon C Posted December 31, 2006 Share Posted December 31, 2006 I agree, this is a good suggestion and should be implemented. Link to comment Share on other sites More sharing options...
Guest Posted January 11, 2007 Share Posted January 11, 2007 hmm, what's the point? if you need to grant ips access to your admin section, you would have to create them a user anyway... :unsure: Link to comment Share on other sites More sharing options...
stobbo Posted January 11, 2007 Share Posted January 11, 2007 hmm, what's the point? if you need to grant ips access to your admin section, you would have to create them a user anyway... :unsure:And how do they find your ACP if you have changed the url? Link to comment Share on other sites More sharing options...
Guest Posted January 11, 2007 Share Posted January 11, 2007 well my point is, if you have to create them a user you can also give them the url to your admin cp in your support ticket :) Link to comment Share on other sites More sharing options...
stobbo Posted January 11, 2007 Share Posted January 11, 2007 well my point is, if you have to create them a user you can also give them the url to your admin cp in your support ticket :)Unless you already have it entered into your ACP. Link to comment Share on other sites More sharing options...
Mark Posted January 11, 2007 Share Posted January 11, 2007 The point is, you can enter all your other ACP details in the package info (username, password, htaccess info) it's a pain to keep having to put "ACP Location:....." in every ticketAlso, one of the components (gallery I think) you can tie to your IPB package (again for the acp info this is useful) - why can we not do this with all components? Link to comment Share on other sites More sharing options...
Guest Posted January 11, 2007 Share Posted January 11, 2007 htaccess stuff etc wouldn't be something I would want to provide there for security reasons alone, but that's probably me :) Link to comment Share on other sites More sharing options...
Keith J. Kacin Posted January 11, 2007 Share Posted January 11, 2007 This has been added. :) Link to comment Share on other sites More sharing options...
stobbo Posted January 11, 2007 Share Posted January 11, 2007 htaccess stuff etc wouldn't be something I would want to provide there for security reasons alone, but that's probably me :)If you didn't provide that, wouldn't that mean they couldn't support you as much? Link to comment Share on other sites More sharing options...
Guest Posted January 11, 2007 Share Posted January 11, 2007 I never/rarely ask for support but when I do I rather have things explained so that I know what I should do next time. ;) Link to comment Share on other sites More sharing options...
Keith J. Kacin Posted January 12, 2007 Share Posted January 12, 2007 I never/rarely ask for support but when I do I rather have things explained so that I know what I should do next time. ;)Sometimes information is needed to troubleshoot issues first hand. In which case, we usually inform the customer of what happened/what was done.Gaining information is important for most of our tickets. Some are simple "How do I..." type tickets, while many require troubleshooting, so to avoid delays, we like to have the information on record for quick access. Link to comment Share on other sites More sharing options...
zigs Posted January 12, 2007 Share Posted January 12, 2007 Sometimes information is needed to troubleshoot issues first hand. In which case, we usually inform the customer of what happened/what was done.Gaining information is important for most of our tickets. Some are simple "How do I..." type tickets, while many require troubleshooting, so to avoid delays, we like to have the information on record for quick access.Does that mean I no longer have to supply my admin username / password when I submit a ticket ? (cos Ive only just started to remember to do this :P ) but it would explain why it showed IPS tech as being logged into admincp one day :ph34r: Link to comment Share on other sites More sharing options...
Keith J. Kacin Posted January 12, 2007 Share Posted January 12, 2007 Does that mean I no longer have to supply my admin username / password when I submit a ticket ? (cos Ive only just started to remember to do this :P ) but it would explain why it showed IPS tech as being logged into admincp one day :ph34r:If you submitted a ticket, then we likely used the information in there to investigate. Link to comment Share on other sites More sharing options...
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