Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.1k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Problem with SQL query that takes a long time to execute
- Last reply by Prank,
22,949 topics in this forum
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- 4 followers
- 6 replies
- 734 views
Hello guys, We had this problem that the default profile photo was deleted or somehow removed or gone. Is there a possiblity that it somehow gone or removed after update? Im pretty sure it was not deleted as I was the only person responsible updating the IPB and for sure I did not removed it. Our default profile photo is a custom image, so just wondering what might cause it? Thanks -Allan, of Team Nigel
Last reply by Sonya*, -
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- 2 followers
- 4 replies
- 450 views
Hi there, We have seen a spate of new users that embed links into quoted text from other posts which is quite long. This then does not show the link, until the "quoted" text is expanded. Is there a solution, option where specific groups of users cannot add links to any part of the post, even if it is quoted text? Many thanks Hans
Last reply by Adriano Faria, -
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- 3 followers
- 5 replies
- 542 views
Hey, Could someone show me how to solve this issue with this path? Some examples?
Last reply by Sonya*, -
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- 2 followers
- 3 replies
- 597 views
Hi All! One of my student told me she was not receiving any notification for a Topic she follows (it was working fine previously). I tested with a test account and I am not receiving any notification either. Any idea why it's (not) happening? PS: I'm wondering if it has something to do with the whole Gmail / Yahoo compliance thinggy. Are Invision's notification emails all verified SPF, DKIM, DMARC.
Last reply by Marc, -
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- 2 followers
- 2 replies
- 395 views
Hi, My forum is quite big indeed but here is one slow query (in the log of mysql) that comes a few times : (mysql 8 and the last version of the forum) # Time: 2024-02-18T10:46:29.305623Z # User@Host: XXXXXX[XXXXXXXXXXXX] @ [10.27.40.99] Id: 73771 # Query_time: 1.176123 Lock_time: 0.000002 Rows_sent: 15 Rows_examined: 115424 SET timestamp=1708253188; /*XXXXXX::av_XXXXXXXXXXXX::IPS\Content\Search\Mysql\_Query::search:253*/ SELECT main.* FROM `core_search_index` AS `main` WHERE ( ( index_class IN('IPS\\core\\Statuses\\Status','IPS\\core\\Statuses\\Reply') ) OR index_class='IPS\\forums\\Topic\\Post' OR ( index_class IN('IPS\\calendar\\Event','IPS\\c…
Last reply by Marc, -
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- 1 follower
- 1 reply
- 444 views
If we define "x.com" for example as a word filter to Replace with "****" matching Loosely, it only replaces the displayed text but not the underlying URL in the link if the user entered https://x.com (it still results in a clickable link as https://**** that is pointing to x.com). If the user manually inserted a link text x.com with the URL as https://x.com using HyperLink popup, the same issue manifests and results in a clickable link. This should actually result in an invalid/broken link (actually plain text due to **** in the URL) as per the filter definition and as expected behavior. Block Submission type works the same as above. Hold for Moderator Approval …
Last reply by Jim M, -
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- 3 followers
- 10 replies
- 729 views
Hello , 1. I would to like to ask you if there is optiom the spoilers to be hind from guest without using extension ? 2. There is way the size of image profile to be bigger in any device wihout broke anything in theme ? 3. In olders version next to username was showed the reputation of member , in last version desappered and now is being showed only inside profile . Can be put again ? Many thanks in advance
Last reply by Como, -
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- 1 reply
- 414 views
Hello, I have been experiencing the following error. Can someone able to assist to sort this error? #0 /home/invitehawk/public_html/uploads/template_184_77e511f3f597b974567a95c3a1860bbf_plugins.php(15695): IPS\Patterns\_ActiveRecord::load(0) #1 /home/invitehawk/public_html/system/Theme/SandboxedTemplate.php(61): IPS\Theme\Cache\class_core_global_plugins->ipc_group(Object(IPS\Member)) #2 /home/invitehawk/public_html/uploads/template_184_7a734b11232065691bc1176040cb26ad_topics.php(3181): IPS\Theme\_SandboxedTemplate->__call('ipc_group', Array) #3 /home/invitehawk/public_html/system/Theme/SandboxedTemplate.php(61): IPS\Theme\Cache\clas…
Last reply by teraßyte, -
Forum down
by Owdy-
- 2 followers
- 20 replies
- 777 views
[[Template core/global/global/includeJS is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] Cant run anything, because all are messed up. What has happend, didnt do anything.
Last reply by Marc, -
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- 1 reply
- 367 views
Hello. Possible bug. file: /system/Content/Comment, line 1360: $container->setLastComment( updatedItem: $this ); I think $this->item() should be here. Error: TypeError: IPS\forums\_Forum::setLastComment(): Argument #2 ($updatedItem) must be of type ?IPS\Content\Item, IPS\forums\Topic\Post given, called in /system/Content/Comment.php on line 1360 (0)
Last reply by Nathan Explosion, -
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- 1 follower
- 6 replies
- 3.1k views
I just signed up, am logged into the account I used to purchase a standard package. But I can not find the ADMIN CP area to manage my community forum? Please help. Thank you!
Last reply by LadiesMan217, -
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- 3 followers
- 34 replies
- 1.8k views
Hello, my database is being filled with this template error from months. Can anybody help me to sort this problem? SYSTEM LOG Error: Call to a member function url() on null in /home/invitehawk/public_html/system/Theme/Theme.php(885) : eval()'d code:1957 Stack trace: #0 /home/invitehawk/public_html/system/Theme/SandboxedTemplate.php(61): IPS\Theme\class_nexus_front_store->categorySidebar() #1 /home/invitehawk/public_html/applications/nexus/modules/front/store/store.php(389): IPS\Theme\_SandboxedTemplate->__call('categorySidebar', Array) #2 /home/invitehawk/public_html/applications/nexus/modules/front/store/store.php(89): IPS\nexus\modules\front\s…
Last reply by beats23, -
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- 1 follower
- 1 reply
- 360 views
Is it possible to change allowAdminEmails through API? Thank you, Steve
Last reply by teraßyte, -
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- 2 followers
- 13 replies
- 726 views
Forms like ACP login, article, topic are loading but submitting them... 403 ERROR The request could not be satisfied. Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation. Generated by cloudfront (CloudFront) Request ID: 6RwWQcdLencWFR05QArHu0G597Zq0qARP5hJlLlueKWo6Xv48DYQmw==
Last reply by Marc, -
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- 2 followers
- 5 replies
- 532 views
I have a forum enabled with "Combined Fluid View" containing a child forum and a redirect forum/ URL. The redirect is not showing up on the right side panel that lists the child forums. I would have thought the redirect would still be visible (and none selectable) even though it cannot be used for filtering. For users to see the redirect is available they need to go to the main index page. Is this correct and by design? Ted.
Last reply by Marc, -
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- 1 follower
- 2 replies
- 412 views
I had a custom menu item made with the menu manager, which linked directly to some pages on the community (privacy, rules and so on) When clicking it in the menu bar at the forums start page, nothing happens: When trying to edit it, the page just reloads: When trying to make a new one, the option for it (and nearly all others) are disabled: What's going on?
Last reply by MaNiAc LRSC, -
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- 2 followers
- 9 replies
- 628 views
Unknown issue with Spam Defense. Updated server (Ubuntu and Invision) on 1/26/24 and no issues with real humans creating accounts until 2/06/24. Now when real humans try to create an account, Spam Defense log has the entry twice and qualified as a "4". Is there a current known issue with Spam Defense?
Last reply by Antique Phonograph, -
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- 1 follower
- 4 replies
- 567 views
Our forum/site has a lot of individual forums. I would like an easy way to follow all forums in a specific parent/category forum. Is that possible? And/or is there a way to use the REST API to automate following of forums? For example, I'd like to give users a way of following all forums in a particular category. Thanks.
Last reply by Jim_K, -
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- 2 followers
- 21 replies
- 835 views
Please see my comments in this post. This started yesterday, not long after I updated for the new patch. The reply box would not open. I cleared the site cache last night. Then it happened again this morning, the reply box did not open, I cleared the cache, it worked. Then a couple of hours later, I tried using bold and underline in the reply box, they didn't work. I cleared the cache, and they worked again. There are 0 errors documented. Members are frustrated. This site gets a four to five hundred posts a day.
Last reply by Square Wheels, -
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- 1 follower
- 3 replies
- 467 views
I'm getting this, and all those errors have to do with embedded posts or topics...
Last reply by Randy Calvert, -
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- 1 follower
- 2 replies
- 850 views
My login settings show only email address as Authentication Type (see image below) I am still getting an alert as follows - Display name logins are enabled Allowing users to log in with a display name can represent a security weakness for your community because display names are public information and malicious users may attempt to login to multiple accounts with common passwords until they find an account for which the passwords work. It is recommended that you only allow users to log in with their email address. Am I missing something?
Last reply by Marc, -
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- 3 followers
- 14 replies
- 1k views
When "Post Before Registering" is set to Allowed, guest users can submit comments on topics without registering/logging-in but the comment gets submitted immediately (skipping the registration process) for approval and the admin as no clue of what the guest user's email address is or if it was a bot submission as email address is not exposed on the approval form. The guest user has no clue the content got submitted as "possible spam". Here is what the config option says but the registration process is skipped before the submission - "Guests will see the ability to submit content and then will immediately be prompted to register an account before the content…
Last reply by Jim M, -
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- 1 follower
- 2 replies
- 430 views
Where do i find the incompatible plugins and applications the message is speaking of?
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 423 views
Please add a link to the Donation page on the Donations block.
Last reply by Jim M, -
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- 2 followers
- 11 replies
- 1.2k views
When attempting to like or otherwise react to a post. Problem just started randomly today, seemingly for no reason. Please could Support assist? Many thanks.
Last reply by Jim M, -
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