Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.4k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,005 topics in this forum
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- 2 replies
- 427 views
I am trying to install the new security patch on my software and I'm not able to do so. I'm including the errors I'm getting in screenshot form. I downloaded the package as it asked me to, and when I click Continue, I get the error in the next screen.
Last reply by LittleFang, -
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- 2 followers
- 4 replies
- 550 views
Hi, We have this particular issue where when you type in editor then it refreshes and the ajax request is CSRF, screenshot below redirects to this page https://portal.thetechtribe.com/community/login/?ref=aHR0cHM6Ly9wb3J0YWwudGhldGVjaHRyaWJlLmNvbS9jb21tdW5pdHkvdG9waWMvMjE3NTktdGhlLXRyaWJhbC1wb3J0YWwtaXMtcmVmcmVzaGluZy1yYW5kb21seS9wYWdlLzMvP2NzcmZLZXk9MzI0M2E3MWViYzE2ZmRhNGRiMGJiYWFiMmUwM2I2ZTUmZ2V0VXBsb2FkZXI9dG9waWNfY29tbWVudF8yMTc1OQ== And this is the actual URL https://portal.thetechtribe.com/community/topic/21759-the-tribal-portal-is-refreshing-randomly/page/3/?csrfKey=3243a71ebc16fda4db0bbaab2e03b6e5&getUploader=topic_comment_21759 G…
Last reply by stoo2000, -
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I think that there may be something wrong with my forum. My sidebar is not updating the post count and the gallery photo sidebar is not updating as well. The only way to get the post count to update is to clear the chance. However, when I clear the cache the photo disappears from the sidebar. Does anyone have any idea what could be going on?
Last reply by Marc, -
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- 1 follower
- 7 replies
- 1.1k views
Yes for real, I disabled the login as my site was getting spammed by bot accounts but I didn't think that would include the ACP, my bad I know. Anyway to get access back?
Last reply by Madiakz, -
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- 1 reply
- 445 views
Hello, I was wondering how I would go about changing the yellow tags on each post to different color, I looked everywhere in the settings and couldn't find out how to change it. My theme is ipsfocus Dimension.
Last reply by teraßyte, -
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- 2 followers
- 21 replies
- 866 views
Hi We use opensearch and are on the latest ipb version. When I search as an admin I see 9 results for a term but when I use a test account with permissions (currently guest has no access) to read that forum, they can browse threads and see the thread I am searching for, they get no results. Is there something obvious I am missing? The test account primary group is "Member" but that group doesnt have read/write of the forums but they are part of a secondary group that has full access. Thanks
Last reply by Jim M, -
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- 2 followers
- 2 replies
- 433 views
We require updates to be done manually, is it possible to get the patch so that it can be done via manual update procedures?
Last reply by Marc, -
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- 2 followers
- 21 replies
- 1.4k views
Hello, I am trying to unarchive a topic. I clicked the Moderation Actions drop down and chose "Unarchive". The topic still shows as archived. Now "Unarchive" is no longer displayed in the drop down.
Last reply by Marc, -
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- 2 followers
- 1 reply
- 418 views
There is some unused code in the Authy handler file /system/MFA/Authy/Handler.php in the verifyApiKey() function at the end of the file: public static function verifyApiKey( $val ) { try { return \IPS\Http\Url::external("https://api.authy.com/protected/json/app/details")->setQueryString( 'api_key', $val )->request()->get()->decodeJson(); } catch ( \IPS\Http\Request\Exception $e ) { throw new \DomainException( $e->getMessage() ); } if ( !$response['success'] ) { throw new \DomainException( $response['message'] ); } } The IF after the TRY/CATCH is never executed, it either returns inside the TRY or throws an exceptio…
Last reply by Jim M, -
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- 2 followers
- 0 replies
- 261 views
Since the upgrade to 4.7 we have lost the ability to see anonymous users in Recently browsing list. Before upgrade (4.5), we could see them in the list marked with crossed eye like this: After the upgrade, we cannot see anonymous logged users at all. I am logged in as administrator (anonymous login required). My moderators are logged as anonymous if they like. The most of them like. 😉 Now, I can see myself on the list without crossed eye and non-anonymous users. My moderators cannot see me. I cannot see my moderators. We have used this feature to see if there is a moderator online in the “critical” topics that are going to escalate. Has the feature b…
Last reply by Sonya*, -
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- 3 followers
- 15 replies
- 1.1k views
After transferring attachments from the file system to Amazon S3, many thumbnails are out of date, even though the attachments were transferred correctly. Is there a way to rebuild them?
Last reply by adik, -
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- 3 followers
- 9 replies
- 741 views
For about 20 years I have been running an Invision forum. Because of its longevity, it has accumulated a lot of posts. Until last week, it was self-hosted. Before moving to Invision Cloud, I noted it had a little over 650,000 posts. Now my Activity Overview shows the forum has 485,536 posts. I just checked the backup of the forum I made before sending the files to Invision, and I see 661,677 posts. Does Invision Cloud tally posts differently from self-hosted?
Last reply by abetts, -
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- 1 reply
- 465 views
Never mind, apparently they found the issue and it just came up. My ISP just moved my server to another system and now we are getting a 500 error. I suspect a config error on their part but the attached file is the response I got from them regarding the 500 error. (The site has been running fine for many months before the server move and any input regarding the support rep's response would be appreciated. ) See attached file.
Last reply by Jim M, -
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- 2 followers
- 8 replies
- 515 views
Details in our client area.
Last reply by Randy Calvert, -
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- 2 followers
- 2 replies
- 500 views
I have a community with over 30,000,000 posts. I have created achievement rules that deal: with posts timeline (registered since and logged in for X days) member's followers (not content!) Then I start rebuilding the achievement. Estimation: it will take some weeks to rebuild. What I do not understand is: why IPS tries to recount reactions, followed items and nodes and other things, if I do not have any rule based on it? E.g., the reaction table is huge (~10GB). I do not have any rule based on reaction. The rebuilding of “nothing” is strange. Those are tasks that rebuild something I have not defined: While VotePoll and JoinClub a…
Last reply by Sonya*, -
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- 2 followers
- 3 replies
- 401 views
A user has just been caught attempting to spam my community (luckily I have approvals on new user posts so their work wasn't visible...), I flagged them as a spammer but they were able to quickly re-register a second account and start spamming again. I have blocked the IP address used (it was the same for both), but a search on that address in AdminCP states that the 'Estimated Location' was St Petersburg, Russian Federation... a location I have marked in my Geolocation Spam Prevention settings as one that requires users to be manually approved before successfully registering. I'm not sure why Invision Community's spam prevention tool failed twice to capture this use…
Last reply by Marc, -
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- 1 follower
- 3 replies
- 509 views
(first, I updated to the latest patch, same issue) When I try to edit the Guest group permissions I get an error. All other groups save properly. UPDATE `ipbcore_groups` `core_groups` SET `g_view_board`=true,`g_dohtml`=false,`g_search_flood`=20.0,`g_access_offline`=false,`g_mod_post_unit`=NULL,`g_avoid_flood`=false,`g_avoid_q`=false,`g_mod_preview`=false,`g_bypass_badwords`=false,`g_can_report`=0,`g_view_displaynamehistory`=false WHERE g_id=2 IPS\Db\Exception: Column 'g_mod_post_unit' cannot be null (1048) #0 /var/www/vhosts/x/httpdocs/ipb/system/Db/Db.php(1159): IPS\_Db->preparedQuery() #1 /var/www/vhosts/x/httpdocs/ipb/system/Patterns/ActiveRecord.php(520)…
Last reply by CA3LE, -
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- 1 follower
- 12 replies
- 886 views
My forum upgrade from 4.2.9 to 4.7.x requires that I upgrade from PHP 7.4.x to PHP 8.X I do have a custom theme but that's it only. I checked my global config file for errors and found none. I don't have any 3rd party plugins or other apps. I ran the pre-checks and got all green indicators. I see where there is a Simple Machines Forums 2.0 install. When I try to run the conversion to a higher version, I get a permissions error. I have done some research on the conversion but not finding much to help.
Last reply by Shyrax, -
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- 2 followers
- 3 replies
- 454 views
Hello : In my system log files, I have this repeated error : I don't understand what it means (except that it is linked to tasks) and where to search to fix it... 'andre.jorge.pay...' => This is one of my old email address which I no longer use. 746kzwa => This is the email address password. (but it's no longer working) I must have used this email account in the past, for some configuration where the address email and the password are needed... but I don't remember where exactly... Can you help me fixing this error ? Thank you 🙂
Last reply by SecondSight, -
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- 1 reply
- 467 views
The sentence I highlight, how this is not generate by my content. How can I change the word of the sentences in the "Prefer to stop receiving these emails? Unsubscribe here."
Last reply by Randy Calvert, -
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- 2 followers
- 10 replies
- 534 views
Hello 🙂 I noticed that when I anonymously post a message in a topic, I get an error : and when I reopen the topic, I notice that the answer is posted twice : Is this a known bug or really a theme error ? Thank you 🙂
Last reply by SecondSight, -
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- 1 follower
- 12 replies
- 1.2k views
I updated the server to php8.1 and then updated the software to 4.78. Now the post counts, replies and read/unread on the forum page are not getting updated. there's also a bunch of these errors in the logs: TypeError: array_filter(): Argument #1 ($array) must be of type array, null given (0) #0 /www/site/web/forum/system/Content/Content.php(2523): array_filter() #1 [internal function]: IPS\_Content->_sendQuoteAndMentionNotifications() #2 /www/site/web/forum/init.php(927) : eval()'d code(23): call_user_func_array() #3 /www/site/web/forum/system/Content/Content.php(2466): IPS\groupmention_hook_groupmentionContentContent->_sendQuoteAndMentionNotifications…
Last reply by Jim M, -
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- 4 followers
- 29 replies
- 1.7k views
I had this problem a few months ago. That time, it was due to an addon. It happened again a few days ago, but I had not updated the core of any addons (and still have not). Further, it was occurring only with Edge. The solution was to delete Edge cookies for my site. I logged in again a few minutes ago - no problem. Did a couple of things but received the error message when I visited the home page. I can continue to navigate other pages, post comments, etc. I can also access the ACP. I can login and access all pages using Firefox. I've cleared my cookies again - and again, everything now functions normally. Except, I have a consistent problem with logging in - a…
Last reply by Como, -
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- 3 followers
- 6 replies
- 451 views
While copying a topic to Articles database, got this error (copying went fine) Sorry, there is a problem Something went wrong. Please try again. TECHNICAL DETAILS TypeError: IPS\forums\_Forum::setLastComment(): Argument #2 ($updatedItem) must be of type ?IPS\Content\Item, IPS\forums\Topic\Post given, called in /var/www/html/107732/system/Content/Comment.php on line 1360 (0) #0 /var/www/html/107732/system/Content/Comment.php(1360): IPS\forums\_Forum->setLastComment(NULL, Object(IPS\forums\Topic\Post)) #1 /var/www/html/107732/system/Content/Item.php(3047): IPS\Content\_Comment->changeAuthor(Object(IPS\Member), true) #2 /var/www/ht…
Last reply by Marc, -
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- 2 followers
- 1 reply
- 365 views
I set up a Club filter and tested with Checkbox set, Radio and Select box. Trying to use these filters in a Pages block fails. Making a selection in the block settings: After saving: I checked the database. The filter value is actually saved, but the ACP interface can’t read it properly and the front-end also doesn’t show the block with the selected filters applied. I also checked with two filters filter fields. Then it breaks down entirely and what is selected and not selected after saving feels almost random. I don’t have a live installation to test this on my server, but you can probably easily replicate this on 4.7.15. I could …
Last reply by Marc, -
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