Everything posted by Gary
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Member database upload
Hi @cwillia_merged, Let us know how you go and please advise if you encounter any issues.
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Can't embed external images
Hi @HUGZ, Our Help & Support forum is the place to go for official support. We may tend to this forum from time to time, but as @Ramsesx mentioned above, it is more for things beyond the scope of Invision Community where our community here can also chime in and assist. Would you like me to move your topic to the Help & Support forum?
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Invision Insight: Debut!
Welcome to the very first Invision Insight, hosted by yours truly! 😎 I'm excited to connect with you each week to share what's happening inside Invision Community. For those that haven't yet seen me making my way around this community, I'm Gary, and I have just recently joined the Customer Service team at Invision Community. We are currently working hard to close out our 20th year in business on a high note! There are still so many things to look forward to before the year is done though, and I wanted to give you all a few things to keep your eyes out for. It truly is a testament to the hard work, motivation and dedication of the entire team, and we thank each and every one of you for your contributions, suggestions, feedback and overall engagement within the Invision Community space. We have you to thank for the past 20 years, and we hope to still bring you a dynamic community platform for the next 20 (and beyond)! New Version Invision Community have released their most recent beta, 4.7.5 Beta 1. This release is our December release and focuses mainly on providing bug fixes and improving stability in the software. This will be our last release for the year as we prepare ourselves for some new features in 2023! Please click here to read up on the full release notes. Blog Earlier this week, I posted my first blog entry providing insight on how keeping it simple provides the best experience for the users of your community. It would be awesome if you could check it out if you obviously haven't already done so! This makes up the first of a mini-series of blog entries I have planned, so stay tuned to read more in the next few weeks. Upcoming Event Want to hear from Olivia, Charles and Matt as they discuss what we have delivered this year? How about getting your eyes on the roadmap and what we have planned for next year? Join us for this very special December Release and Year in Review Chat, due to kick off in just a week's time! It'll be 2:30 am my time, but I'll try my best to be there too! Changelog And just to keep you all in the loop, and because we know you love what our outstanding development team are doing each week, I thought I'd steal @Jordan Miller's idea (😈) in providing you all with a list of updates and fixes made to Invision Community in the last seven days: See you in the community and next week right here for another Invision Insight! I look forward to hearing from you all! On a side note, if you have any ideas for future Invision Insight content, I'm all ears! Feel free to send me a private message if you don't want it mentioned publicly. Thank you everyone! 🦘
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Keep it simple, silly!
Welcome to my first Invision Community blog post! For those that haven't yet seen me making my way around this community, I'm Gary, and I have just recently joined the Customer Service team at Invision Community. I want to take this moment to thank the staff for giving me such an amazing opportunity and welcoming me with open arms. My history goes way back to circa 2004-2005 (I was still in high school) where I first dug my hands into forums and forum software in the good old Invisionfree days. Through the years I have created too many communities to count, including my own free post-to-host hosting service (remember those days?). Some were successful and so many others were anything but. Little did I know these experiences would only get me more and more hooked into this virtual world! Forums have been more to me than just an invaluable source of information. They are communities of like-minded people sharing their knowledge, experiences, hobbies and most of all, coming together in a common place to just be themselves. I have experienced nearly every forum software out there, though I always made my way back to the Invision Community suite of products as I not only found it to be a very powerful and dynamic bit of kit, but it always provided the solutions I wanted and needed for my communities. I thought I would share some tips on things that have worked for me when creating my own community. This will make up part one of a set of planned blog entries relating to community tips in the coming weeks, so stay tuned! Use the KISS principle. One thing I have found in order to engage guests and new and existing members of my community is to incorporate the 'Keep it simple, silly!' principle. When you visit a community and you're overwhelmed with categories, forums and unnecessary pinned topics, you are actually not doing yourself a favour. It mostly adds confusion to your community and does the complete opposite to having things organised. Too much clutter is never a good thing, and keeping things orderly and ensuring content is concise will provide your members with a more comfortable and easier overall experience. I did not incorporate this principle into my communities, and soon realised that was a huge contributor to the cause of their demise. 😅 Keep some of these in mind: Can I combine forums that are similar in content? Do I need so many separately pinned topics? Can I write more concisely? Targeting this point on the more administrative side of things like 'how to use this forum' topics, forum descriptions, etc. Are there things that are already self-explanatory and do not require repeat descriptions or mentions? Can I use less jargon and target my writing to a wider audience? Am I using too many graphics? If the above is not a factor, can graphics assist in reducing large chunks of plain text? When is too much, in fact, too much? Quality over quantity as they say. How about, less is more? Whatever stance you take and whichever influential quote you can most relate to, you want your audience to feel welcomed, not overstimulated with irrelevant content you think they need to see. Let your audience guide your community. I will delve into this further in the next blog entry. I'll leave it there for this edition, otherwise I may just keep you here all day... I'm sure there are many of you who are doing this so well already, so please share your own useful and proven tips and tricks. What have you found works for you and your community? What is something you are doing differently or uniquely in an effort to keep it simple?
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Cannot access forums in Expanded View
Thanks for clarifying this with us, @sadface201. I'm happy it has all been sorted out! Please don't hesitate to get back in touch with us should you encounter any other issues.
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Switch To Cloud (Ad/Notification) Turn Off Permanent?
Hi @ZakRhyno, There is no way to permanently disable the notification you receive in your AdminCP at this time. We want to inform our clients of the latest technologies we are adopting for you to take full advantage of. In addition, not all of our clients visit the Invision Community forum for news, updates and other products we offer. You are definitely not paying for ads. But it would be wrong from a business standpoint to not inform you of features that can benefit so many communities and mitigate the endless server maintenance many people don't want to deal with. It gives you the time to concentrate on what matters, your community.
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Issues after upgrading to IPS 4.7.4 and php 8 problems
Hi @Ford Doctor, Glad you managed to self-diagnose the issue. We have found there are numerous instances where plugins are the culprits when upgrading to PHP 8 or newer versions of Invision Community. Hopefully everything functions perfectly with your community from here though. If you do have plugins that no longer work, the best practice is to approach the plugin author to either update it or assist you in working out a fix. Please let us know how you go.
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Pros and cons, cloud vs self hosted
Hi @Canis, Just to answer your questions. Yes, all AdminCP settings and functionality will still be available to you. Customisation too, as quoted below from the page @Jim M has linked you to (which will have a lot of the answers to questions you are asking here). You do not have access to FTP. You are, however, entitled to a backup of your data which you can then use on a self-hosted plan. We don't hold your data hostage or deny access to it altogether. It is yours, and should you decide to leave us we promise we will provide it to you, at no cost whatsoever. You will be provided with a download link to obtain this data. The migration process from self-hosted plans to cloud is currently free for a limited time (until 30 November 2022). You can click here to find out more information about the entire process. Hope this helps! Happy to answer any other questions or concerns you have.
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Native emojis vs Twitter Style
I definitely agree with you there! Apple > Twitter > all others. 😛
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PHP8 will be the minimum version from November 2022
Ah, the infamous HostGator... 😅 Without getting into too much detail, have you looked at other hosting services (not owned by EIG) that can offer similar packages for similar pricing? Are you on their shared or dedicated hosting service? Moving to a completely new server that has PHP 8 isn't entirely a negative thing, but you'd think they could install it on your existing server. Happy to go into further detail about my experiences with HostGator via private message.
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Native emojis vs Twitter Style
Twitter! They just look so much nicer. 🙂
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Error trying to add Friendly URL for Tapatalk Plugin
Thanks for the support, @Randy Calvert. If you have any other issues please don't hesitate to get in touch with us again.
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Plugin disapeared and after 2 months I have to renew it?
My apologies, I moved the topic to the wrong support forum. No need to get worked up. 😉
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Can't email support
Hi @webmaster1, You've done the right thing in coming here to clarify. Glad this was sorted out in the end for you. Please don't hesitate to come back should you have any issues contacting us.
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Commerce store returning 500 error after forum upgrade
Hi @Hazion, Glad you managed to self-diagnose and solve your issue. If you have any further issues, please don't hesitate to get in touch with us.
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Where should we paste Google Tag Manager code?
Hi @LiamH, Thanks for following up. Feel free to post your solution in case others experience a similar issue.
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Stock Theme. Site Breaks when set to PHP8
Amazing, thanks for assisting our client regarding this matter. If there is anything else you need help with, @Jason Back, please don't hesitate to get in touch again.
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HTTP 500 Error When Upgrading
Glad this was sorted for you, @chrissc85. If you have any other issues that pop up, please don't hesitate to get in touch with us again.
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Updating a neglected IPB forum
I still have a neglected community on 4.6.12.1, so don't feel like you're the only one. 😅 Let us know if you encounter any issues during the upgrade process. Hope it all runs smoothly for you.
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Backup
Hi @Larry Kachadorian, Just to give a bit more detail behind this: You can watch the full Cloud Architecture Chat for some more insight by visiting the following topic.
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Plugin disapeared and after 2 months I have to renew it?
Just an FYI that I've moved this topic to the Marketplace -> Support Help & Support forum. 🙂
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Duplicate notifications in ACP
Hi @Selcuk Keles, If you are receiving the notifications every day after hiding it until tomorrow, then it is actually doing its job. There is no way to remove them entirely as the intention is to inform our clients that PHP 7.4 is reaching end of life and no further security updates will occur on communities using older versions of PHP. It will only be a matter of time before you encounter issues. Just to put it into perspective, PHP 8 was released on 26 November 2020. We want to ensure our clients are up to date and don't expose their communities to security vulnerabilities in the long run.
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[Hiring] Frontend/Theme Developer
I have just moved this to the correct forum for greater reach. Best of luck with your search, @H5K.
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Cannot access forums
Thanks for sending that through. I will add it to your ticket now. Please keep an eye out on your emails in the next couple of hours for a response from our team.
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Cannot access forums
Hi @Tyler Dotson, We do understand your concerns and frustrations, and we want to help you get back into your community quickly. I have reviewed your two original topics and can confirm that two separate colleagues have contacted you fairly promptly. @Marc Stridgen has also advised he escalated a ticket so your issues can be discussed and resolved with you directly via email, of which you have been replying to quite a few times. Have you received the instructions to access your administrator account that has been provided by @Jim M? If not, please advise and we will have them sent to you again. Feel free to send me a private messaging containing a new preferred email address and I will add that to your ticket for reference. We will get this resolved for you and do appreciate your patience throughout the process. In the interim, let's work together to get a positive result all round.