AverageJoe23

and when starting visiting /admin/upgrade it says the following:

This was fixed from mysql having issues found via apache2 error logs and correcting the errors.

I just recently moved my site from one server to another and everything was working until we accidently chmod 777 / recursively and now we are getting this error does anyone have any ideas? Our IPS installation is 777 so the permissions are set.  

28 minutes ago, Marc Stridgen said:

I have taken a look for you, and it does seem this was approved shortly before you posted here. Please do let us know if you are seeing any other issues of course.

Yes sir. Almost immediately after this post, the order was approved. Thanks for your help; I appreciate it!

My order number is #920911.

I paid for the license key renewal a week ago and still have not heard anything back on why it is pending. I sent in a support email and they said it only takes up to 48 hours. The charge is still pending on my bank account, but I need this to clear so I can get it renewed before the 10th! 

Please Help!

On 2/27/2023 at 3:32 AM, Marc Stridgen said:

You have a 3rd party item named menu icons that I have now disabled. This is what was causing your issues

Thank you so much. I appriciate your help!

On 2/20/2023 at 3:12 AM, Marc Stridgen said:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

Thank you for your help. I have updated that information. Please let me know if you need anything further.

In the Menu Manager tab of the AdminCP, it shows our menu how we configured it; however, it is all blank... It looks like this for all sections. We are upgraded to the latest version of Invision and there are now errors pertaining to this in the logs. Any solutions?

2 hours ago, Marc Stridgen said:

Glad to hear you have this resolved. 

If you ever need to use recovery mode in the future, you would actually create that file with the contents mentioned. This was why you couldnt find the file there. Thought I would let you know as it can be quite handy at times 🙂 

This will most certainly help our community in the future thank you for your help.

I was able to create the file input the recovery option on and fixed my ACP! Thank you!

9 hours ago, Jim M said:

Have you tried recovery mode? Often this is an issue with a third party add-on and disabling it in other ways, such as the database, does not clear all the data associated.

Here's more on recovery mode:

 

9 hours ago, Jim M said:

Have you tried recovery mode? Often this is an issue with a third party add-on and disabling it in other ways, such as the database, does not clear all the data associated.

Here's more on recovery mode:

 

My ModCP and Messages pages are returning a 500 error now when i try to visit the page.

Edit: I disabled some plugins and fixed it.

9 hours ago, Jim M said:

Have you tried recovery mode? Often this is an issue with a third party add-on and disabling it in other ways, such as the database, does not clear all the data associated.

Here's more on recovery mode:

 

I do not have a file named constants.php.

I have also tried doing a fresh upgrade from 4.6.10 to latest release and its still throwing the error.

I'm unable to use or see anything in the ACP.

I have disabled all of my 3rd party plugins and applications and set the theme to default in phpmyadmin.

[[Template core/admin/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]]

Error: Class 'IPS\Theme\Cache\class_core_front_global' not found in /var/www/html/system/Theme/Theme.php(926) : eval()'d code:11 Stack trace: #0 /var/www/html/system/Theme/Theme.php(926): eval() #1 /var/www/html/system/Theme/Cache/Template.php(108): IPS_Theme::overloadHooks() #2 /var/www/html/system/Theme/Theme.php(777): IPS\Theme\Cache_Template->exists() #3 /var/www/html/system/Theme/Theme.php(860) : eval()'d code(1241): IPS_Theme->getTemplate() #4 /var/www/html/system/Theme/SandboxedTemplate.php(61): IPS\Theme\class_core_admin_global->globalTemplate() #5 /var/www/html/system/Dispatcher/Dispatcher.php(173): IPS\Theme_SandboxedTemplate->__call() #6 /var/www/html/system/Dispatcher/Standard.php(113): IPS_Dispatcher->finish() #7 /var/www/html/init.php(903) : eval()'d code(19): IPS\Dispatcher_Standard->finish() #8 /var/www/html/system/Dispatcher/Dispatcher.php(155): IPS\Dispatcher\nexus_hook_DispatcherAdmin->finish() #9 /var/www/html/admin/index.php(13): IPS_Dispatcher->run() #10 {main}