NSPN

Still waiting for update. Same bug in v4 and v5.

There wasn't a way to click and reactivate...that's the problem. Will look out for the next occurrence and let you know. A few years ago we switched from PayPal to Braintree (at IC advice) because of auto renewals where the money was taken but the product wasn't renewed. Now Braintree is being deprecated with v5. I've deactivated Braintree in anticipation. Should generate more amusements.

I see that activity. The user cancelled PayPal auto renewal. The user remained a member, so I'm not sure if he explicitly cancelled his membership (doubtful) or if the terms were removed by the PayPal cancellation. Go to store, to membership product, there click on View Purchase, which takes you to Home/Billling and Purchases/Manage Purchases. From there there was no option to renew until I restored the renewal terms as admin.

Could this be changed so that an auto-renewal could be cancelled while still allowing manual renewal?

Yes, that was and is enabled; also customer can renew any time.

Neither the user nor the admin can generate a renewal invoice after cancellation of auto-renew until renewal terms are edited. This is a defect. If it were possible, to expect a user to know to go to the client area when the store product page won't permit purchase is unreasonable.

We do lose members/customers because of this. Membership is our only source of income, to pay Invision or anything else. If the system is operating as intended, one might review the intent.

I added renewal terms to the customer's purchase, and signed on as the customer. I can view the (expired) product, but still can't purchase/renew. I can (and did) generate a renewal invoice, which I couldn't before. Generating a renewal invoice has been standard practice for me in the past when customers couldn't renew, but wasn't possible in this instance, presumably because of the canceled auto-renewal.

Can do. Contact me offline and I'll provide details.

It's a product, not a subscription, so there aren't renewal terms. The user cancelled automatic renewals through PayPal, but it should still be possible to renew manually. I just turned off option "Allow users to purchase more than one?" under Store Settings for the product, and it's now possible to purchase/renew. This would allow a user to purchase two simultaneous memberships, which isn't appropriate, but perhaps that's better than prohibiting renewals. It seems that the system isn't clearing a flag when a product expires.

In our case, the expiration date is shown and an email is sent to notify the member of expiration. It just isn't possible to renew. That's a bug.

This is what happened, at least in the present case. It is a product (although it behaves like a subscription). We haven't enabled subscriptions.

We offer membership as a product. One year term, can renew automatically if payment method permits and member enables. Sometimes a membership expires and the member can't renew: it's possible to view the expired product in the store, but not possible to purchase or renew. Option to allow users to purchase more than one is off. This has happened for years over many releases.

Thanks. I searched for hot topics, found nothing.

Where?