Amoxil44

Hello,

We got an customer report: 

Is it true, how can we fix and how this appears?

https://clutch-solution.com/forums/topic/17072-showoff-dream-cars--own-cars-🚗/

https://clutch-solution.com/forums/topic/17451-solution-for-takov-arenas/

On 11/23/2023 at 12:26 PM, Marc Stridgen said:

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

 

Any eta or dirty fix in the meantime?

41 minutes ago, Jim M said:

What are you setting as your default application?

If I set "System" and "search" (screenshot) both to default, the search is working as usual.

6 hours ago, Amoxil44 said:

weird issue:
(no custom urls and we rebuilded already search index. )

 

if I try to search "apex legends"

this pops up:

url: search/?do=quicksearch

 

If I set this to default as landing page, the search is working "apex legends"

search/?q=apex%20legends&quick=1

 

 

Any idea?

 

somehow it removes the search as you see in the url

if I try to search "apex legends"
the URL I get is url: search/?do=quicksearch

BUT

if I set System and search to default as mentioned above. 

I try to search for "apex legends"
search/?q=apex%20legends&quick=1

it's very strange that it's 100% properly working if set to default 

2 hours ago, Daniel F said:

What's the error code you're seeing?

Error code: 2S100/1

1 minute ago, Randy Calvert said:

I had this happen on a custom theme. Have you tried this with a default/stock theme?  Have you also tried disabling any third party resources (applications or plugins) to rule them out as a problem area?  

I tried this on a few different IPB powered sites and can’t replicate it. Seems to be isolated to your specific instance. 

yes I tried it. Disabled everything, and yes on default theme the same.

36 minutes ago, Marc Stridgen said:

Do you have an friendly URL changes? If so, please try reverting those and testing again

no as I wrote. No URL changes AND it's working when set to default. But thats obv no solution, landing page would be  search then ^^

weird issue:
(no custom urls and we rebuilded already search index. )

if I try to search "apex legends"

this pops up:

url: search/?do=quicksearch

If I set this to default as landing page, the search is working "apex legends"

search/?q=apex%20legends&quick=1

Any idea?

Still not fixed? Comon guys 

8 minutes ago, Jim M said:

This error code is not our own so you would want to disable all third-party applications/plugins then try again.

i did already, same. error remains

seems like the member profiles are broken, 

i can't click on Member View

Hello,

since a few days we can't click anymore for some users at members:
 

if i click at this member name now, this will appear: 

if i click instead of members on customer, it works and it finds the user.

happens since some days and not for all members.

How to fix this, why did this appear now?

EDIT: More Errors

Pending but approved?  Damn what is broken

1 minute ago, Marc Stridgen said:

I see the issue there with your test one. I will get a ticket created for this for you.

 

perfect, thank you. looking forward for the fix then. 

lol? guys look at my video, why i'm writing here and record a video if you don't look at it. 

please look at the video again and you will the the issue is also with that product there: (no custom link used)

🤦‍♂️

11 minutes ago, Marc Stridgen said:

This is only happening through your custom links that you have added yourself to products. When visiting products from their standard links, this is working without issue

nice try, already tested that. you are wrong. test again.

3 hours ago, Amoxil44 said:

 

 

i mean look the video until the end

15 minutes ago, Marc Stridgen said:

There seems to be some confusion here. The above I had thought you meant was happening on multiple instances. This is why it was tested on my own instance here.

 

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

we provided the access please talk to Jim M we had a pm conversation

5 minutes ago, Marc Stridgen said:

Sorry to hear you feel this is the case. I have recorded a video for you here to show you exactly what I see. It is certainly not the case that we dont look into issues, as you mention above. We simply cant fix an issue we cant see.

 

What browser and operating system are you using?

 

guys lol. This is not out platform. As mentioned before, we know and use invision for years, all shops are properly working except this. 

I asked you to look into our platform, provided access as you asked and you show me a random invision default store now...ok not helpful.
You are not able to fix or find the issue at our plaform, seems like thats the case. thank you for trying.

Again: 

Login to our platform and try to purchase something like you did here.

Nothing else and then you will see the issue

12 minutes ago, Marc Stridgen said:

Sorry to hear you feel this is the case. I have recorded a video for you here to show you exactly what I see. It is certainly not the case that we dont look into issues, as you mention above. We simply cant fix an issue we cant see.

 

What browser and operating system are you using?

 

15 minutes ago, SeNioR- said:

I added a test subscription and everything is OK for me on the latest version of IPS.

 

added a new cat. and a new product, still the same problem.

So you can't fix nore you don't even look into our platform correct? 

55 minutes ago, Marc Stridgen said:

Please ensure you are using the latest release of the platform, disable all 3rd party applications, and ensure you are accessing the store in the standard manner, then test again. I am unable to replicate what you are showing in your video there unfortunately.

it is.

• no 3rd party applications
• latest invision version

all of our testers have this issue! Not possible that you don't have it

19 hours ago, Marc Stridgen said:

Please provide step by step how you are replicating this with specific items on your site, so I can take a look. The reason I ask, is we have many people using commerce, and from what you are describing, it would make it impossible to check out

11 minutes ago, Marc Stridgen said:

Are you using a browser which does not allow cookies, or have plugins which would interact with them? 

tried chrome, edge, firefox, also we tried it with 3 different ppl and we know invision commerce and have other working shops.

1 hour ago, Jim M said:

Thank you for updating your credentials. When testing this on an unmodified theme, I am unable to reproduce this issue. Please switch to an unmodified theme and try again.

we tested again also with default invision theme

same problem

5 hours ago, Jim M said:

Could you please confirm which of your licenses this is for? The license selected for this topic does not have any access details added.

you already added at the correct board this one 

15 hours ago, Jim M said:

Please disable all third-party applications/plugins and switch to an unmodified theme. Please also remove any custom rewrites/redirects on your server that may be creating conflicts here.

If you're still encountering issues, please provide us access to assist:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

done, but the issue still occurs.

Your access should be fixed

Hello,

if i try to add smth to cart this happens:

1. then proceed to checkout

2. Next page says this

or  in some cases this

it is in the cart then and i press checkout

1.

2. the this:

how to fix this bug?