robbalvey

Thanks.  That's very good information.  Really I'm looking for a solution to take our Instagram story highlights and archive them on our site somewhere, either as a forum post or as some sort of blog post, but sadly, native videos do seem to be a huge issue and our updates usually include a number of quick, short videos, and having a bunch of YouTube embeds doesn't make a lot of sense either.

Perhaps the cloud package and the gallery could be a solution for what I'm looking to do? 🤔

10 hours ago, opentype said:

I tested 3 different browsers. Shows fine everywhere. 

I hear you guys loud and clear, so I went to our social media pages, aka our actual followers, to get a better idea, and here are the results of the first 100 people....

So while yes it is great that the thumbnails showed up for 1/3 of the people that looked at it, it is still, at least in my option, a problem that the thumbnails don't work for 2/3 of the users.

Once again, I'll ask the question... is there any way to at all to fix this to get that number closer to 100%?  Is there someone I can pay to write a mod that will force those thumbnails to show for those browsers that are not showing the thumbnails?

This is clearly an issue and I'm just looking for a solution, one that I am willing to pay for which could also in turn help others, I'm not looking for an argument. 

Thank you.

So I've done 

12 hours ago, Nathan Explosion said:

Personally, I think your problem here is the number of videos all on one page...if I scroll REALLY QUICKLY down the page, and then go back up then I can see that some of the preview images have shown and some haven't.

But if I scroll slowly then they all load as I scroll.

I believe that the default 'preload' value is 'metadata' (so if it is missing then the browser should adhere to that) and that is enough to get the first frame to display it as the preview image. The other options are 'none' (which means no image) and 'auto' (which means the full video is auto-downloaded, ready to be played - you don't want to have that in effect on a page that has so many videos either)

So I've done another test with only one video. I sent the link again to about 20 different people, all with a different variety of phones and browsers.  The video thumbnail does not show up for anyone.
https://themeparkreview.com/forum/topic/47662-test/

Clearly this is a problem.

What can be done to fix this to ensure video thumbnails show up?  Is there a way to force it somehow?

.

2 minutes ago, Nathan Explosion said:

Personally, I think your problem here is the number of videos all on one page...if I scroll REALLY QUICKLY down the page, and then go back up then I can see that some of the preview images have shown and some haven't.

This is helpful. I'll do some more research with fewer videos.

7 hours ago, Nathan Explosion said:

Invision's implementation doesn't include the preload attribute on the <video> tag, so it is up to the browser to decide what it wants to do as it isn't being told specifically.

Is this something that could be added as a mod?

2 minutes ago, Nathan Explosion said:

I access the page - nothing special.

And seeing as I am playing around with an iPad right now...looks fine in Safari too.

Right, but you have to understand where I'm coming from.  You are now the ONLY person out of now 26 who have looked at the page and said the thumbnails work.  I'm looking for a solution on how I can get closer to 100% of the people looking at the page for the thumbnails to work. 

Is something like that even possible if I were to have someone mod the forum?

7 hours ago, Nathan Explosion said:

Tested on Android using Chrome, Opera, Firefox and Edge - the 'thumbnail' is displayed in all.

Wow, so the video thumbnails are all working?  I've now had about 25 people test it with all sorts of different phones and browsers and not a single one of them could get the thumbnails to work.  How are you able to get it working?

For example on the desktop it looks like this:

On mobile it looks like this:

I've now tested on several phones.  iPhone and Android.  Different browsers, etc.  Everyone gets the same results.

Can anything to be done to generate those thumbnails on mobile like they do in the same browsers on the desktop?

Just now, teraßyte said:

Yes. You can find a list of people available for paid work on this page: https://invisioncommunity.com/third-party/providers/

 

I'm also on that list, and I often help with upgrades. If you want, you can send me a PM with more details about your situation.

Doing it now.

Is there someone I can pay to do this for me?  I had initially paid IPB to set up my original forum but I don't seem to see that as an option anymore. 

So I'm a little confused as I've never done anything like this.  Do I need to download this file here:

Which if I click that I get a file called "ips4.php" or do I need to go to the client area and download "Invision Community.zip"

Thank you. 

When I log into IPB and try to upgrade I get the following error:

If I update my php to 8.0 and go to my forum I get the following error:

Please help!  I seem to be in an endless loop here.  I cannot upgrade to the latest version because I need 8.0 and if I upgrade to 8.0 I cannot load the current version of the forum to upgrade!  

What do I do?

I'm having an issue where if I upload short video files directly into a new topic, when I view the topic on a mobile platform (I've tested Safari and Chrome) the video thumbnail does not appear.  On my desktop browser it does.  Is there a way to fix this?

The topic in question:

https://themeparkreview.com/forum/topic/47661-report-from-warner-bros-world-in-abu-dhabi/

Thank you in advance for your help. 

Thank you.  Who should I contact?  Or have I already contacted the correct people sending an email to sales?

I'm trying to open a support ticket via the client area but I'm getting this message:

Yet when I click that link to purchase I get this message:

I'm pretty sure I've paid for the highest level of support possible from IPB but I just keep getting sent around in circles.  I've sent an email to the billing department because that is the only email address I can find.  Does anyone have an email address for support so I can try to contact them as well?

Thank you.

How do I import the titles I had created for the old ranking system into the new one? We had about 50 rankings. Are they just lost now?

1 hour ago, opentype said:

 

Yes, I saw that and I’ve done that. But that’s only “custom” member titles. What about the member titles we had set up previously before this change was made based on the amount of posts a member would make. 
 

How do we get those back?

So the most recent update seemed to kill our forums "ranking system" and put people who have been posting to our forum for 10+ years back to a "newbie", etc.  Is there any way to restore our old ranking system and get our members old post counts back?

Thank you.

Thank you.  

Gotcha. So I'm not crazy that it doesn't work right now?  Any ETA on that release?

I've done some Googling and searching around, and apparently you are supposed to be able to auto-embed Facebook videos into Invision Power but every time I do it on our forum, it just ends up being a link.  What am I doing wrong?  YouTube videos work perfectly fine for us, but we've never been able to get Facebook videos to show up.

Example post: https://themeparkreview.com/forum/topic/47169-news-disney-cruise-line-unveils-first-look-at-disney-wish/

I installed the Topic Description mod on our 4.5.3 forum last night, and it works just fine to add a description the first time, but if I try to edit the topic description, it doesn't change when I click "Edit Topic."

What am I doing wrong?

13 minutes ago, newbie LAC said:

There is no easy way do it. It requires extra coding.

Is this something I could pay you do?

2 minutes ago, newbie LAC said:

Hello,

What's the link? Is this link on the topic?

The link could be anything.  But usually it is a link to a post in a topic. 

So, in this example, it would be a link to the post on Page279:

@newbie LAC Is there any way to add a clickable link?  In my old forum we had a topic description and the ability to add a link next to it?  Any way to do this?  Thank you.