I'm trying to Rebuild Member's Achievements and it's asking me to sign in again from ACP but not specifying which credentials it wants. It asks for a Display Name and password. I've tried both the admin creds Ii'm already logged in with and my IPB creds (I login with an email not a display name) and get this error:

2S119/1 The CSRF protection key did not match. This may indicate a plugin or theme is out of date. Please contact technical support for more information.

I also have issues loading the Reptutation & Reactions section. It just never loads:

When trying to edit forums it asks me to login again then loads the same screen inside itself:

Thanks guys, pretty stressful lol but I'm glad it worked out.

I'll go through and start fixing things and post if I run into issues again.

18 minutes ago, Marc Stridgen said:

You will have been asked during the upgrade procedure if you wish to keep old ranks. Bear in mind, you will not see them in the same place as on old versions. Point at the icon next to your name for example

So given that I didn't select this all that is gone? Should it not be able to see the post counts and bump everyone to where they should sit? Or do I need to configure this whole new system now

Ok I think I've managed to successfully install via the manual upgrade, thank you for everyone's direction and assistance.

It's a huge change from the last version I had so there is a lot to index and then a lot to configure.

One question, all users' ranks seem to have been reset due to the new system. We have users that have been registered for over 10 years. Is there any way to get this to register all of a users' previous activity to restore their rank?

I also see this: Some source files are not correct for the current version. If you uploaded the files to your server manually, the process may have failed or not completed yet. Download the latest version from your client area and upload the files again in order to continue.

So I am reuploading everything again at the moment.

I've uploaded the latest software files.

It says the permissions are wrong on these files but doesn't say what they should be:

applications/core/setup/upg_40000/checks.php
system/Task/Task.php

It also says this:

You have one or more InnoDB tables that are using the `Compact` row format. This may limit the amount of data that can be stored within the table. We recommend changing it to 'Dynamic'. If you are not sure how to do this, you should contact your hosting provider or system administrator for assistance.

Not sure what this relates to.

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The thing is I haven't uploaded anything yet I just gave up on the upgrade after the earlier issues (not even starting the upgrade) and loaded the website today to find this error happening.

I get this:

And when I exit it goes back to this:

Actually i managed to get into ACP but it's like none of the CSS is working.

I saw the recovery mode message and the one telling me to remove the constants.php text.

But the upgrade page still appears instead of the website.

I added that code to constants.php but it didn't change anything. I've cleared cache on the site but the same upgrade error loop happens.

I can't actually get into anything though.

I click the 'Cancel upgrade' and it logs me out and loops back to the same page.

Hello. My entire website is now broken all of a sudden despite me not having gotten back to this issue.

This is shown on the front end of the entire site.

How can I cancel this to get the current out of date site working again for users?

4 hours ago, teraßyte said:

As Jim mentioned above this is not included in the IPS renewal. Apart from the Cloud option, another option would be to hire someone to do the upgrade for you if you're not comfortable doing it yourself: https://invisioncommunity.com/third-party/providers/

I often get these kind of requests.

Thanks for the heads up. I barely had enough money to renew IPB so definitely don't have funds to pay someone for this. I'll have to figure it out myself.

3 hours ago, Randy Calvert said:

Before making any sort of major changes like upgrading 3 major versions...  I would make sure you have a full backup of your site files as well as a backup of your database.  That way if things go horribly wrong, you can restore your backup and undo the action.

Before you do your upgrade, I generally suggest disabling all of your 3rd party resources and switch back to the default theme.  Once the upgrade is complete, re-enable your various resources and if necessary...  upgrade them.  

I would also suggest checking to make sure your site meets the requirements for the new version.  You can find the compatibility checker...  you can find it at:

 

Just before I figure out how to start, I wanted to check if the payment for this product doesn't include support to undertake this process?

14 hours ago, Jim M said:

Thank you, I was able to login and see what you mean with the extraction of files failing with an error. 

As you are significantly behind in updates, I think upgrading manually may be the best bet here rather than using the automatic upgrader. As mentioned here in this guide, this would entail downloading the files from our Client Area, extracting them to your local computer, and uploading the contents of the "ips_****" folder to your server, overwring what is there. Then you will want to go to {your site's base URL}/admin/upgrade in a browser. 

The automatic upgrader is fantastic for point upgrades but significant gaps in upgrades, like going 4.4 to 4.7 is best to do so manually when you encounter errors like this.

Please let us know how it goes 🙂 .

Is there anything I have to be aware of as far as content being replaced or broken doing this?

I'm not really confident doing this kind of thing, the original forum was setup for us.

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I have updated the ACP user credentials and FTP info in my profile here. You should be able to access it now.

Let me know if you have any issues logging in.

Thanks I have sent you a DM with the requested info.

The user I'm logging in with on the site is the full admin/owner with full privilege. I can get all the way into starting the upgrade before step 2 tells me to login then I attempt, get rejected then logged out of ACP.

1 hour ago, Marc Stridgen said:

Could you please confirm the user you are logged in as? I can then take a look for you

When you say 'user' what exactly are you after? You can see my username here and this is linked to my client area account as I only have the single login. Is this a private thread? I don't want my contact information or email published here where others can read it.

I was waiting for my account status to update and couldn't access this area before, you can see a general community thread troubleshooting this issue here:

Essentially, I can't upgrade my forum via the ACP due to an ongoing error saying my credentials are wrong:

Sorry, you do not have permission for that!
2S119/1 Something went wrong. Please try again.

Then it logs me out of ACP.

The website is: https://www.ausdjforums.com/

Could I please get some assistance with this? Thanks in advance.

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Thank you for your help. I'll post over there now.

In the admin panel the license is current and says Renews: April 20, 2023

I've been using the invision login creds but still get the permission error.

I noticed also the login says 'Display name' and not email so I have tried both my display name from clientarea/settings/ and my email. Both give me the same permissions error.

It looks like my status has just updated to Clients now so it appears to have been some delay.

I just tried to update again and got this:

I just paid for reactivating the subscription today. Could that just simply be delay?

I only have this one account and my client area says STATUS Active.

How do I flag this with a staff member to make it reflect my paid client status so I can get assistance with this upgrade issue?

I'm trying to upgrade from an older version 4.4.6.

The website is: https://www.ausdjforums.com/

I can't submit a ticket through the admin panel as it keeps showing a username pw & login request when clicking through, which seems to be an error.

I try to go through the upgrade process and it brings in a weird login request inside the steps. Even when I type in the right credentials I get: 2S119/1 Something went wrong. Please try again. Also 'Sorry you don't have permission for that!'

I disabled 3rd party plugins etc. and get all green ticks but it gets an error then logs me out every time.

I have a paid account and am trying to upgrade. The client area support says I'm not valid for email support?

What am I supposed to do next please.

Here's the file for everyone else looking (like I was)

https://invisioncommunity.com/files/file/7303-jimmo-user-join-date-in-post/