Jim M

The new window you're seeing on a desktop machine would indeed be the PWA. It will open in a new window as it runs separately from the browser. If you have separate configurations of your browser (or aren't using Edge as Marc outlined), it may be in different spots. What Marc showed, is the default configuration of Edge. Yes. The following is for Chrome as that is the default browser on Android: Once you install the application, you will see it as an app on your device.

You will need to login to the Client Area -> Manage Purchases -> click your Cloud account -> Support Request

Thank you for uploading the files now in the other topic. I have escalated your issue to a ticket. Please watch your email for further correspondence.

We will respond in that topic.

If you uploaded files from the same version you're on, yes. Thank you for performing that and I have moved this to a ticket for further investigating. Please watch your email for further correspondence.

I would recommend when upgrading in our software to take a backup prior to doing so. This is regardless if you are running a beta or a full release. This way if something goes wrong during or post upgrade, you have a more recent backup to go to.

Thank you for providing those examples. This is what our team is investigating and working to resolve at the moment. However, as this is a beta, please be mindful that things may break, and the only options will be to either await a patch (which may not be immediate) or restore from a backup from before your upgrade to the given beta.

This is an issue we're actively investigating. Could you please provide the URL to the given topic here?

OK, in order to investigate this further we will need to create a ticket for you but in order to do that, we will require you to upload a fresh set of files from the Client Area as there are modified files on your server. Please go to the Client Area and download a full set of files then extract these to your local computer. Once done, please upload those to your server, overwriting what is there. Once that is done, please let us know.

What type of card is it? It may not be specifically debit cards but the type of issuer (e.g. visa, mastercard, etc...) which Stripe does not support.

Is the debit card supported by Stripe themselves?

Please ensure they are entering their card (regardless of type) correctly 😉 . Please also provide them access to an unmodified theme.

Is the credit card being entered correctly? Have you had them try on an unmodified theme? I see there are Javascript errors on your custom theme.

You will want to contact Stripe as it is being declined in the process there. It has a payment reference number from Stripe so you will want to follow that.

Do you have an example transaction number we can take a look at? I do see you have a third party payment gateway installed, was this attempted with it disabled? Is anything being recorded on the Stripe side?

If you did not do a full restore and still having this issue, you may wish to disable third party add-ones using recovery mode: If that does not help, please provide us access: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.

It looks like you dropped a block on there. You would need to view the login page as a user who can use the block manager and edit it as you normally would:

Sorry could you please clarify what exactly you’re attempting to do? Showing screenshots will help 🙂

Sorry, I believe there is a misunderstanding here. What you have purchased from us is our self-hosted software, it is not a service in-of-itself. Self-hosted, means your server is self-managed (by you and/or your hosting provider). While we may access your server via FTP to aid in troubleshooting of our software (e.g. inspect files, software configuration, etc...), there are certain tasks which we will not perform and as a self-hosted customer rely on yourself to do so correctly. This would include uploading of files from the Client Area. If this is not something which you do not wish to perform or do not want to worry about, we do offer our Cloud offering which is on our infrastructure and we manage that for you here. Our software support here is able to help outline some issues which may come up in self-hosting but you are responsible for performing/resolving the issues found. If you require assistance with what is discussed here (uploading files), please contact your hosting provider. In order to move on in our troubleshooting of an issue, these items we find would need to be done correctly. For our support standards, you can of course, read the following document: https://invisioncommunity.com/legal/standards/

Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.

Please switch to an unmodified theme and disable all third party applications/plugins then please try again. If you're still having issues, please let us know.

Unfortunately, I cannot reproduce this on my client account test. If you login and log out, do you still see it?

You're very welcome. Glad we could be of assistance.

This would go by their setting. I just tested this on a topic here. My notification preferences are set to 1 email and when I enable the "Follow topic" button, it goes by my preference:

/admin/upgrade is the location of the upgrader. You will want to add your base URL for your installation before that. Of course if you have a custom admin directory you will need to replace admin with that.