Jim M

You will want to check in your server error logs what exactly the error is that you're hitting there as the server is stopping our software execution.

Is your server able to access the URL you've provided? Which community is this for? The one you marked for this topic does not appear to have RSS Feed imports.

You’ll want to check what the error is in your server error log. If you do not have access or are unsure how to do this, please contact your hosting provider.

Sorry but as mentioned, advanced support is only available during regular business hours and the advanced nature of your request may take some time. Our team is looking into the issue and will respond when they have something to relay back. I apologize for the delay.

Sorry but as mentioned, advanced support is only available during regular business hours and the advanced nature of your request may take some time. Our team is looking into the issue and will respond when they have something to relay back. I apologize for the delay.

It's a pretty straight forward PHP/MySQL based application move but we do have this guidance for moving servers:

Believe there is some confusion on the URLs used as those were not referenced. You would take your base URL of your community and add api and then the endpoint. Therefore, if the following is true: Base URL: https://example.com/ Endpoint you're accessing: /core/hello Then the URL would be: https://example.com/api/core/hello If your server requires a query string for the API key, you then would tack that on as ?key={insert key} I'm afraid, custom development is outside our scope of support. If you are unsure how to read the documentation, then I would suggest working with a developer. Any further questions on the API, please post in our Developer Forum to receive help from fellow third party developers: https://invisioncommunity.com/forum/504-ips-development-gateway/

Before doing any type of restore, I would advise going to the Client Area and downloading a full set of files, extracting these on your computer. Then upload the contents of the "ips_****" folder to your server, overwriting what is there. Then try again.

Unfortunately, this is not a slow query log. It is a process list of running processes. By that, however, there is a process running on a system database for 308 seconds. This would need to be evaluated by your hosting provider as it is a core table of MySQL.

Could you please clarify what you were doing prior to this happening? Just want to see if this helps point me in a better direction as things look to be checking out so far.

I have split this into a new topic for you as it would like to be different. I am noticing a bunch of POP3 errors for your incoming email for your Support Ticket system. Please check the configuration in ACP -> Commerce -> Support -> Settings -> Incoming Emails. Additionally, if you do not have a lot of frequent traffic on your site, the background tasks may not run frequently.

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.

Can use this link with an anchor 🙂 : https://invisioncommunity.com/4guides/client-services/getting-support-r292/#recoverymode

CAPTCHA is present if you have applied it to guests content in ACP -> Members -> Spam Prevention -> CAPTCHA.

As we are a community platform, we thought it would be best to leverage that and "eat our own dog food" so to speak. As you've experienced, the community can be quite powerful and got you the right answer to your problem outside of our regular business hours. We also wanted to build a resource where common questions, like yours, are already answered can help give you a more immediate answer by using our search. Additionally, no support has been lost, it has simply been moved. Technicians, like myself, still have access to your secure access details to your community in the Client Area, we can escalate topics to private tickets to have our developers investigate, and if you have private details you need to share, we can work around that to continue to assist you. Overall, all who have been quick to dismiss this new change, have actual come back to say they really like it once they tried it. I would encourage you to give it more time as well 🙂 . This would indicate that permissions on your server are preventing PHP from extracting and moving files as required as a part of the auto-upgrade process thus you need to perform manual upload. You can download the delta files from the upgrader and extract those to your computer, then upload these to your server, overwriting what is there. Then go to /admin/upgrade/ to complete the upgrader. Regardless of how you upgrade, it would be advised to create a full backup (database and files). Once you get your community back online, you will want to reach out to your hosting provider and ensure that all folders/files are owned by the proper user/group on your server. Then also ensure that proper permissions are applied to all folders/files.

There are no immediate plans to move customers off of your plan. However, there will likely come a date when this is needed and at that time, you will receive an email with information about what your options will be at that time.

Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.

Sorry, I am a little confused by what you're stating. Our software only allows administrators to change groups of members. If you're using a third-party add-on to deliver the functionality you mentioned, please contact the author for assistance.

Does this happen on new and old records or simply old records? I have tagged our developers about this as well to see if they have any suggestions as well.

Unfortunately, that user account on has access to their FTP folder. Please ensure that they have full access to your installation directory on your server.

Looking in your previous tickets, this was all resolved by your hosting provider. It was not something which we intervened with. There were database connection errors, PHP errors with sessions, and PHP errors with not being able to read files (namely the Db.php file again). All these were resolved by your hosting provider. I am sorry that I do not have better news for you. My only suggestion is if you keep having problems and your hosting provider is not willing to work with you, it may be time to find a new provider.

This is third party and may not be recent enough but we can try disabling that. Please update FTP: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.

It is hitting a 500 Internal Server Error, you will need to grab the error from your server's error log. If you are unsure how to get this, please contact your hosting provider.

You can remove the domain if you wish, and we can add that in ourselves.

You're running PHP 7.2 currently so that is correct as it is generating a PHP error. You would need to update to PHP 7.4 or 8.0 or 8.1