Jump to content

Gauravk

Clients
  • Posts

    1,283
  • Joined

  • Last visited

Reputation Activity

  1. Thanks
    Gauravk reacted to Mark for a blog entry, 4.5: Commerce Trials   
    One of the most popular requests we get for Commerce is for a free trial period for subscriptions. We've heard from many clients that wish to allow their members a free, or reduced cost trial period before auto-renewing the full price.
    I'm pleased to say that we've now added this functionality into Invision Community 4.5. Let us take a look at how it works.
    Initial Terms
    In 4.5 you can now specify an initial term that is different to the normal renewal term for any subscription plan or product. For example, you could make the initial term $0 for 1 week and the normal renewal term $10 per month which will allow you to create 1 week free trial. The initial term doesn't have to be $0, you can use any special price for the initial term you like.

    Subscription Plans showing Free Trials
    For developers creating their own applications with Commerce integration, this functionality is also available to you simply by passing a DateInterval object representing the initial term when creating the invoice.
    Collecting Payment Details for Free Trials
    Previously, if you were buying something that is free, the entire of the last step of the checkout would just be skipped and the invoice marked as paid.
    In 4.5, if:
    The user is purchasing something which has a free initial period, but also has a renewal term (i.e. is a free trial), and You have a payment method which can collect card details (Stripe, Braintree, etc) The user will be prompted to provide payment details that will not be charged until after the free trial. If the user already has a card on file they will not be prompted to provide the details again but will see a confirmation screen rather than the order just being marked paid immediately.

    Checkout Process for a Free Trial
    As you can see, allowing a free or reduced cost trial period has never been easier. We hope that you enjoy using this new feature of Invision Community 4.5.
     
  2. Like
    Gauravk reacted to Joel R for a blog entry, The State of the Internet: Mary Meeker at 2019 Code Conference   
    Mary Meeker delivered a rapid-fire review at the 2019 Code Conference of her latest Internet Trends Report, widely considered to be one of the most influential and comprehensive reports on Internet trends. 
    The report covers 11 broad areas from ecommerce to education, data growth to usage, work to immigration, and China. 
    The report's foreword includes the following statement:
    This is an especially appropriate message for Invision Community admins and managers, who must not only ingest the data firehose but turn it into actionable feedback.  This report is presented to Invision Community clients as a way of understanding the broader trends that shape and influence the digital world around us, and to hopefully spur thoughtful conversation on how to thrive as an online community through 2019 and beyond.  

    Here are highlights from the report, especially selected for clients of Invision Community.
    More International - Global internet penetration surpassed 51% in 2018, which means more than half of the world's population are Internet users.  Certain regions have very different growth patterns.  Asia Pacific already contains more Internet users than the rest of the world combined, yet less than half of its users are on the Internet.  In contrast, North America is virtually saturated.  Growth of new users is getting harder, except for China, India, and Indonesia which show the most promise of new users.  
    More Ecommerce - Ecommerce is a rapidly rising a major portion of retail sales.  Ecommerce growth is a strong 12% year over year.  Physical retail growth is 2% year over year. 
    More Online Advertising on Mobile - Internet advertising is continuing to increase overall at 22% year over year, with all of the new growth dedicated to mobile advertising spending.  Spending on desktop advertising is flatlining.  
    More Hours Online - Online media usage increased by 7% year over year in the USA, with all of the growth on mobile.  Desktop usage flatlined in 2013 and even decreased in the past three years.  Out of online time, Facebook, Youtube, WhatsApp, and WeChat dominate the global time spent online.  Mobile use also surpassed time spent on TV for the first time in 2018.   
    More Short-form Video - Short videos like Instagram Stories, Facebook Stories, and WhatsApp Status are one of the newest trends to explosively grow in the past 3 years.
    More Opportunity for the Underserved - Square is a popular credit card processor and merchant services provider.  The fastest area of growth comes from new users in the lowest-income metropolitans in the USA versus the highest-income metropolitan areas in the USA, with 58% of its businesses from females and 35% from minority-owned businesses.
    More Images - For two decades, users on the Internet have been dramatically ramping up image creation and image sharing.  Image sharing has also evolved, with leading platforms like Instagram adding new features like video stories and collaborative story-telling.  
    More Interactive Gaming - Interactive gaming continues to be a dominant Internet trend with 2.4 Billion users, an increase of 6% year over year.  Interactive gaming is social in nearly all ways, with real-time play + talk, shared environments, collective goals, and in-game social networks.  One of the leading gaming-related platforms is Discord.  
    More Digital Payments - Digital payments continue to be more efficient, now driving 59% of all global payments.  
    More Data Personalization - The amount of data being collected has exploded in the past decade.  Successful companies now deploy data as a core part of their workflow to improve customer satisfaction. Retail customers like sharing data if it gives them a better experience. 
    More Negativity and Polarization - With more people than ever coming online, there continues to be usage concern over problematic content and activity. We will continue to see a world that gets more polarized and divisive due to less filtering, more amplification of extreme content, more vivid live images and videos.
    More Internet Censorship - The early days of a free Internet are over.  We are living in a 'splinternet,' where your online experiences are increasingly determined by local regulation.  Truly free Internet decreased with governments increasing surveillance and censorship.  
    More Trust in an Open Internet - On the other hand, an open Internet and online consumer reviews boost multi-sided accountability that ensure safety of products and services, make companies accountable to consumers, and make consumers feel confident on their purchases.  On AirBNB, a popular online booking platform for short-term rentals, 70% of guests leave a review.  The reviews are fundamental to building trust on AirBNB.  
    More China Internet - China continues to be the world's success story, with global growth that underscore its superpower status.  It is a rapidly rising country with room to grow for most macroeconomic and technical trends including urbanization, disposable income per capita, share of world exports, mobile internet users, and cellular internet growth.  Some of the notable Chinese apps include WeChat, Meituan, and Alipay.  
    CONCLUSION
    Online communities have been a part of the online experience from the beginning through email listservs, chat rooms, bulletin boards, Usenet groups, multiplayer dungeons, and more.  We will always be a part of humanity's need to connect, to share, and to relate with similar people but our methods and technology will evolve.  The world is more mobile, more pictures and videos, more international, more polarized and open to abuse, and also more connected than ever before.  As more people come online, as more methods to communicate flourish, as the technology and infrastructure around the Internet continue to mature,  I hope you find inspiration in the 2019 Internet Trends Report to grasp upon these macro trends and find new opportunities to connect and serve your communities better.  
     
    Download the full deck here: https://www.vox.com/recode/2019/6/11/18651010/mary-meeker-internet-trends-report-slides-2019
  3. Like
    Gauravk reacted to Joel R for a blog entry, How To Create Value from an Online Community   
    Online communities shine with the brilliance of humanity. Every day, our communities inspire, evoke, inform, motivate and engage in a hundred different ways.  Every member feels a uniquely individual sense of value from your community. 
    For too many communities, the strategy revolves around two simple pillars: content and engagement.  You inform. You engage. And you think your job is done.  However, you’ve barely scratched the surface of offering value. 
    You need to expand the ways in which you strategically match your community to member value. 
    New studies are coming out that show humans feel up to 27 emotions from admiration to triumph, and the best communities unleash a rainbow spectrum of value – functional and emotional, business to social - for their organizations and for their members.  This results in not just deeper and more extensive engagement, but greater financial payoff.
    Indeed, research from global management consulting firm Bain & Company shows brands like Apple, Samsung, and Amazon that demonstrate multiple elements of value have x3 greater customer loyalty and x4 faster revenue growth than others.   
    The elements of value can be divided into two broad categories.

    Specialize in Functional Value
    Don’t deliver content.  Deliver time savings, cost savings, risk savings, organization, connection, education, and variety.
    What is the utility benefit to your users? 
    Functional values are the core reasons why members would visit your community.  It forms the baseline rationale for your community’s existence, and you want to not just be good – you want to be the best in delivering functional value in your field.
    Improve your Q&A boards for feedback, inquiry, or ideation.  Provide a template in a pinned topic where users fill out a consistent set of questions, so you can answer with the most appropriate and accurate options.  Use moderator tools like Recommended Replies to summarize and spotlight key points in a topic.  This saves time and focuses attention on expert information.    Super-charge the training for your response team.  Empower them to be subject experts by giving them private training, templates, and extra resources in a staff wiki so they can investigate the unique needs of user inquiries and provide the best responses.        Build a set of content resources in the Pages application, which is the most powerful application in the suite.  It can be used to create a set of content resources with unlimited custom fields, filters, and templates enabling you to offer variety, organization, and education that no other competitor can match.  Spark Emotional Value
    Don’t deliver engagement.  Deliver admiration, amusement, awe, empathy,  joy, nostalgia, satisfaction, and triumph.
    How does your community make your members feel better? 
    Here’s a little secret.  Even though functional value is the foundation of your community’s value proposition, emotional elements are 50% more valuable.  Fortunately, Invision Community comes loaded with ways to recognize, reward, and promote members. 
    Take the time to explain the purpose of a new group promotion, rank, or title.  Don’t let the reward be the goal in and of itself.  You should connect the feature with its underlying emotion by explaining what steps are required to earn the rank, how many others earned it, and what it’ll take to earn the next one.  Start with the Leaderboard.  Invision Community ships with the Leaderboard, which provides an overview of the most popular users and content.  Scan for up-and-coming members to investigate what triggers their emotional satisfaction; scan for popular content to discover what excites your membership.  Create multiple member journeys.  Most communities follow a pattern of new member to trusted member to moderator.  But members can become superusers in many ways. Members who enjoy nostalgia can organize a Year-in-Review topic. Members who enjoy affiliation should serve as Ambassadors to greet and mentor new members. Members who seek reputation will appreciate new outlets for publishing.  Define multiple pathways that strategically tap into the diverse desires of your members.  As you implement your initiatives to build a Community of Excellence, take the time to relate the initiative to the Elements of Value (Attachment: IPS Elements of Value Attachment.pdf).  You’ll find new and creative ways of offering value to strengthen the relationship between your community and your members. 
    Look deep within your community to unearth the rainbow spectrum of value. 
    You’ll discover a wellspring of extraordinary value waiting to help your members shine brightest.
×
×
  • Create New...