Hi again,
Upon investigation here we noticed that the S3 folder was still connected but the files had been removed, I have performed a manual re-upload of the media and it is now working again (the connection was fine all along by the looks of things). We're trying to understand how this occurred to avoid it in the future as it still appears to have been something to do with the update itself. We updated Invision around 10am on 11/6/24 and switched the storage settings back over to local sometime after 5pm on that someday when we thought we couldn't re-establish a connection.
The S3 bucket timeline shows us that the bucket was mostly deleted by 10.23am on 11/6 (after the update but before we had changed any settings) and upon review of the database I have found entries for "container_deletion" with a timestamp of 1711368417 (Tue Jun 11 2024 10:51:41 GMT+0000). I know there is a discrepancy here with regards to the timestamps but perhaps this is servers in different timezones, not sure. What is clear to us is that the bucket was mostly deleted ahead of us changing settings within the storage settings, seemingly triggered by the update itself.
I'll attach a couple of screenshots for reference but I hope this is something you can take a look at on your end and advise if anyone else has reported anything similar. If the update has somehow triggered a delete call to the bucket that's obviously a big problem for us.
Thanks