Michael Collins

We're having the same issue with our community as well, also using WordPress SSO. But we already have the "Trust Proxy provided IP addresses" enabled and "Check IP address when validating session" disabled, so we're a bit confused if we are encountering the same issue. We are seeing the described behaviour: users complaining of the page reloading (seeing the top of the page) when they are half way through writing a reply. And we are able to replicate by leaving a session running for a period of time (up to 20-30mins but reportedly a lot shorter in some cases) and recording the network activity, we see the usual ajax requests and then a redirect through the WP login page and back to the current forum. We do use CloudFlare but am I right in thinking that with the Check IP address when validating session option disabled the advice to restore original user IPs is irrelevant? Does anyone have further advice on what we can look at to resolve the issue? Thanks in advance

Thanks, that may be an option, but it looks like we don't have Pages.

Ahhh, of course, my mistake. Is there any possibility to only show one of these widgets on certain pages/forums?

Hi, I have a topic feed widget set up in the sidebar. I have selected to only show this for one single forum, however, it's appearing for me in all forums. Is this a bug or is there some other setting that I should be using also? I've attached a screenshot of the selected forum in the settings and then showing the feed displaying in one of our other forums.

We have a paid membership forum area where an expert answers questions. These are usually long and open-ended so there's usually a long list of topics open and unsolved at one time. I would appreciate a way to filter the topics on a forum for authors who are in a certain group (one that still has access). This would be quite helpful for the experts in the forum to filter down to a list of unsolved topics only from people who are still current paying members.

We have a paid membership forum area where an expert answers questions. These are usually long and open-ended so there's usually a long list of topics open and unsolved at one time. Is there a way to filter the topics on a forum for authors who are in a certain group (one that still has access)? This would be quite helpful for the experts in the forum to filter down to a list of unsolved topics only from people who are still current paying members.

Hi again, Upon investigation here we noticed that the S3 folder was still connected but the files had been removed, I have performed a manual re-upload of the media and it is now working again (the connection was fine all along by the looks of things). We're trying to understand how this occurred to avoid it in the future as it still appears to have been something to do with the update itself. We updated Invision around 10am on 11/6/24 and switched the storage settings back over to local sometime after 5pm on that someday when we thought we couldn't re-establish a connection. The S3 bucket timeline shows us that the bucket was mostly deleted by 10.23am on 11/6 (after the update but before we had changed any settings) and upon review of the database I have found entries for "container_deletion" with a timestamp of 1711368417 (Tue Jun 11 2024 10:51:41 GMT+0000). I know there is a discrepancy here with regards to the timestamps but perhaps this is servers in different timezones, not sure. What is clear to us is that the bucket was mostly deleted ahead of us changing settings within the storage settings, seemingly triggered by the update itself. I'll attach a couple of screenshots for reference but I hope this is something you can take a look at on your end and advise if anyone else has reported anything similar. If the update has somehow triggered a delete call to the bucket that's obviously a big problem for us. Thanks

I've just had a similar issue on our site. I began a reply, left idle for an hour, came back and was redirected to /community/topic/13113-test-server/?crfKey=8bab10f434be10111ed05ed2eb2a5ca3&getUploader=topic_comment_13113

Thanks for the help!

What I meant was, is that definitely the cause of the issue as I don't understand why image storage would cause that. I see now though that the "Theme resources" are also there, I'm guessing thats why the front end looks so strange? Switched it back to the "file system" option and it looks back to normal, thanks for the help, will have to try sort out AWS.

@Jim M Ok, but as far as I am aware we are just using AWS to store images/uploads, our developer set it up last month. Why would this be causing the issue we're having now after upgrading?

@Jim M ok thanks, any guidance on what to check in particular?

@Jim M Thanks but I've already tried that a few times now, and again just now, but it hasn't solved it. Also cleared caches on the server too.

After upgrading the front end of my site seems to have lost all styling: https://youririshheritage.com/community/ I get this console error: Uncaught ReferenceError: ips is not defined at community/:133:4 Any ideas what went wrong and where to go from here?

I would very much like this feature to be added too for the same reasons as everyone else has mentioned. I don't see why you wouldn't implement it. I don't think you need to be posting all the time to get these notifications either, you just have to be following a popular topic.