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joshuaj

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    joshuaj reacted to Charles for a blog entry, Invision Community 4.3   
    We are happy to announce the new Invision Community 4.3 is available!
    Some highlights in Invision Community 4.3 include...
    Improved Search
    We now support Elasticsearch for scalable and accurate searching that MySQL alone cannot provided. There are also enhancements to the overall search interfaces based on your feedback.

     
    Emoji
    Express yourself with native emoji support in all editors. You can also keep your custom emoticons as you have now.

     
    Member Management
    The AdminCP interface to manage your members is all new allowing you easier control and management of your membership.

     
    Automatic Community Moderation
    You as the administrator set up rules to define how many unique member reports a piece of content needs to receive before it's automatically hidden from view and moderators notified.

     
    Clubs
    The new Clubs feature has been a huge hit with Invision Community users and we are expanding it to include invite-only options, notifications, exposure on the main community pages, paid memberships, and more.
    Custom Email Footers
    Your community generates a lot of email and you can now include dynamic content in the footer to help drive engagement and content discovery. 
    New Gallery Interface
    We have reworked our Gallery system with a simplified upload process and more streamlined image viewing.
     
    The full list follows. Enjoy!
    Content Discovery
    We now support Elasticsearch which is a search utility that allows for much faster and more reliable searching. The REST API now supports search functions. Both MySQL and Elasticsearch have new settings for the admin to use to set search-defaults and default content weighting to better customize search logic to your community. Visitors can now search for Content Pages and Commerce Products. When entering a search term, members now see a more clear interface so they know what areas they are searching in and the method of search. Member Engagement
    Commerce can now send a customizable account welcome email after checkout. You can whitelist emails in the spam service to stop false-positives. REST API has many enhancements to mange members. Ability to join any OAuth service for login management. Invision Community can now be an OAuth endpoint. Wordpress OAuth login method built in. Support for Google's Invisible ReCaptcha. Groups can be excluded from Leaderboard (such as admins or bot groups). All emails generated by Invision Community can now contain admin-defined extra promotional text in the footer such as Our Picks, and Social Links. Admins can now define the order of Complete Your Profile to better control user experience. Clubs
    Option to make a Club visible but invite-only Admins can set an option so any Club a member is part of will also show in the parent application. So if you are in a Club that has a Gallery tab then those image will show both in the Club and in the main Gallery section of the community. Club members can now follow an entire Club rather than just each content section. There is a new option on the Club directory page for a list view which is useful for communities with many Clubs. If you have Commerce you can now enable paid memberships to Clubs. Admins can set limits on number of Clubs per group. If a group has delete permission in their Club, they can now delete empty containers as well. Members can ignore invitations. Moderation and Administration
    Unrestricted moderator or administrator permission sets in the AdminCP are visually flagged. This prevents administrator confusion when they cannot do something as they will be able to quickly see if their account has restrictions. You can choose to be notified with a new Club is created. Moderators can now reply to any content item with a hidden reply. Download screenshot/watermarks can now be rebuilt if you change settings. Support for Facebook Pixel to easily track visitors. Moderators can now delete Gallery albums. Automatic moderation tools with rules to define when content should auto-hide based on user reports. Totally new member management view in AdminCP. More areas are mass-selectable like comments and AdminCP functions for easier management. New Features
    Commerce now has full Stripe support including fraud tools, Apple Pay, and other Stripe features. Commerce packages can now have various custom email events configured (expiring soon, purchased, expired). Full Emojii support in the editor. Complete overhaul of the Gallery upload and image views. Announcements system overhaul. Now global on all pages (not via widget) and new modes including dismissible announcements and top-header floating bar option. Many new reports on traffic and engagement in the AdminCP. Blog has new view modes to offer options for a traditional site blog or a community multi-member blog platform. The content-starter can now leave one reply to Reviews on their item. Commerce now makes it much easier to do basic account-subscriptions when there is no product attached. Useful Improvements
    Forums has a new widget where you can filter by tags. If tags are not required, the tag input box now indicates this so the member knows they do not have to put in tags. Member cover photos can now be clicked to see the full image. Any item with a poll now has a symbol on the list view. Twitch.tv embed support. You can now update/overwrite media in the Pages Media Manager. Mapbox as an additional map provider to Google Maps. Technical Changes
    Direct support for Sparkpost has been removed. Anyone currently using Sparkpost will automatically have their settings converted to the Sparkpost SMTP mode so your email will still work. Your cache engines (like Redis) will be checked on upgrade and in the support tool to ensure they are reachable. Third-party applications will now be visually labeled to distinguish them from Invision Community official applications. The queued tasks list in the AdminCP is now collapsed by default as queued tasks are not something people need to pay much attention to during normal operations. When upgrading from version 3 series you must convert your database to UTF8 and the system saves your original data in tables prefixed with orig. The AdminCP now alerts you these are still present and allows you to remove them to reclaim storage space. On new installs there are now reasonable defaults for upload limits to keep people from eating up storage space. Categories in all apps (forums, gallery albums, databases, etc.) no longer allow HTML in their titles. This has been a concern both in terms of security and usability so we were forced to restrict it. Large improvements to the Redis cache engine including use for sessions. The login with HTTPS option has been removed and those who were using it will be given instructions to convert their entire community to HTTPS. Images loaded through the proxy system now honor image limits for normal uploads. We now consider BBCode deprecated. We are not removing support but will not fix any future issues that may come up.
     
    There's a lot to talk about here so we are going to lock this entry to comments so things do not get confusing. Feel free to comment on upcoming feature-specific entries or start a topic in our Feedback forum.
     
  2. Like
    joshuaj reacted to Rikki for a blog entry, Highlighting staff posts to improve communication   
    Whatever the purpose of a community - be it customer support, fan engagement, interest-based groups and so on - there's usually a need for site staff to communicate important information to users.
    Of course, in some cases this information is best suited to a site announcement, which by design has a lot of visibility and authority. But it's important that day to day staff posts stand out too. As we'll discuss in future articles, a key part of engagement is that users see your organization's team interacting with the community. In many cases, users will expect and appreciate acknowledgement from your community team, and by highlighting those responses you can add a visible stamp of authority.
    Invision Community has a few different tools to help you highlight staff posts, so let's take a look at them in more detail. 

    Group badges
    With group badges you can upload a small image that is shown beside a user's posts. It's shown alongside the user's group name, so you don't need to repeat that text.
    Each group can have a different badge, perfect for communities that structure their staff groups based on role type. It's common to color-code group badges for easier identification - support as green, product development as blue, and so on (and you may want to coordinate these colors with the prefix and suffix you use, which we cover later in this article).

     
    It's not just staff groups that can have badges, either; your regular member groups can too. However, a word of caution! If every group has a badge, they may lose their distinctiveness. We recommend reserving group badges for those groups you specifically want to draw attention to.

    Post highlights
    Second is a feature more explicitly designed to highlight a post rather than simply draw attention to the author. Group settings in Invision Community enable you to choose to have posts by users in each group show with a distinctive background color and border. The color is defined by your theme and so is easily configurable, too.

     
    As with group badges, it may be tempting to highlight every group's content, but we recommend not doing so as that reduces the overall impact of the feature. Keep it reserved for your key staff groups, and especially those that regularly interact with the community.

    Group prefix/suffix
    Invision Community allows you to define a custom prefix and suffix for each group. This is used in key locations, including to highlight usernames in the Active User block and to style member group names alongside content.
    An important part of this feature is that it accepts HTML tags, which gives you a lot of scope for customizing the display by adding an opening and closing HTML tag to the prefix and suffix settings, respectively. For example, let's say we want to add a shield icon before the name, and make the text purple.
    Prefix: <span style='color: #9013FE'><i class='fa fa-shield'></i>
    Suffix: </span>
    Simple! Now our staff members will display in the Active User block and elsewhere like this:

     

    Bonus feature: Staff activity streams
    I wanted to also mention a feature that achieves a slightly different goal to those we covered above, but nonetheless is an important way to bring additional visibility to staff content: activity streams.
    As well as an overall “All Activity” stream that shows everything happening in the community, Invision Community allows you to define pre-made streams that are available to all users. You can use this to build streams of content with particular tags, certain types of content - or, as in this case, content by users in specific groups.

     
    Simply create a new activity stream in the Admin Control Panel, set the configuration so that it only pulls content from members in your staff groups, and you're done. Users will now be able to visit the stream page to get a handy overview of everything staff members are doing in your community.

     
    I recommend checking out the other filter options available for streams while you're setting this up - there's a huge amount of power available!

    Summing up
    I hope this quick overview of content highlighting features has been useful. When users visit your community, they're usually looking for authoritative information and that often comes right from your own team. By utilizing the features we've discussed here, you can make that information stand out more against the other content in your community.
  3. Like
    joshuaj reacted to Charles for a blog entry, Invision Community 4.3 Coming Soon   
    Our recent release of Invision Community 4.2 was the most well-received version ever! The feedback we received on new features like Clubs, Reactions, and Promotes was better than we could have hoped and we really enjoyed seeing all the creative uses as people implemented them on their own communities.
    We have been hard at work on version 4.3 with a goal of improving on all the great new features. It is well under way and we are happy to able to start announcing what's new over the next few weeks.
    Invision Community 4.3 will not only contain new features but also have a core focus on refinement from 4.2's new features. You will see many improvements to Clubs, new integration options, large application improvements, new promotional features, and more changes large and small.

     
    You can expect to see news posts about new features and changes very soon with a release date in early 2018. Follow our news section or subscribe to our newsletter to receive updates.
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