jimkeypro

Found the issue S3 again

Not sure whats wrong here started getting this error

IPS\File\Exception: MISSING_REGION (7)
#0 /home/xxxxx/fxxxx.xxxxx.com/applications/core/interface/file/attachment.php(97): IPS\File\_Amazon->generateTemporaryDownloadUrl()
#1 {main}

backtrace

#0 /home/xxxxx/fxxxx.xxxxx.com/init.php(1036): IPS\_Log::log('\nIPS\\File\\Excep...', 'uncaught_except...')
#1 [internal function]: IPS\IPS::exceptionHandler(Object(IPS\File\Exception))
#2 {main}

any ideas what this can be it happen's if you try to click a file file that was uploaded in a post

34 minutes ago, Jim M said:

I was able to upload when the system redirected on the error. Which is likely what you saw there with the cars.

Unfortunately, we do not provide support for BackBlaze so this would be outside our scope of support if you continue to use them.

OK no problem, thanks for the help
I'm testing to see if that's the only issue we are having with BackBlaze

7 hours ago, Marc Stridgen said:

Im not sure I understand the question there. We are currently trying to get to your FTP so havent done anything in there at all yet, as we have no access

OK weird when I logged in some how a profile image was uploaded of two cars.
I found what was causing the issue its something with the upload to backblaze
but so far it only affects the profile images so I just changed the setting to load the profile images
from local storage on the server. as of now im just running more test not sure why you could not access ftp
I updated the UN and PW yesterday.

6 hours ago, Jim M said:

While ACP is working now, I am not able to connect via FTP provided now.

How did you get the image set?

Well you must have gotten some were I see a profile images shows now on the home page on the post

20 minutes ago, Jim M said:

While ACP is working now, I am not able to connect via FTP provided now.

ok let me test ftp

2 minutes ago, jimkeypro said:

ok let me test ftp

updated ftp use the server ip address as host

24 minutes ago, Jim M said:

I'm afraid, the credentials are still invalid for the ACP.

checking

27 minutes ago, Jim M said:

I'm afraid, the credentials are still invalid for the ACP.

just updated it, try now

1 hour ago, jimkeypro said:

ok thanks will do

updated access information under IPS Community Suite

5 minutes ago, Jim M said:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

ok thanks will do

Just now, Jim M said:

You would disable the third party party application or plugin in ACP -> System -> Applications or ACP -> System -> Plugins.

APPS off no go.
Its crazy the issue only happens when I go to upload a profile picture

16 minutes ago, Jim M said:

You will want to disable those third party hooks listed at the bottom there. 

 

I disabled the whole app for both same issue

4 minutes ago, Jim M said:

You will want to disable those third party hooks listed at the bottom there. 

 

Not sure how to do that

4 minutes ago, jimkeypro said:

ok updated to 4.7.16 same issue

what should I have set for the php.ini settings ?

Not sure what to do about this.

ok updated to 4.7.16 same issue

what should I have set for the php.ini settings ?

1 minute ago, Jim M said:

You're a release behind.

let me see

I did the upgrade, I'm on php 8.1

 

backup restored  membermap removed but still having the issue with uploading the profile images

OK doing that now, thanks lets hope that's the issue

9 minutes ago, Marc Stridgen said:

You would need to speak to the author of that application to correct your issue there

OK I just want to remove it, anyway to restart the upgrade without going through the upgrade of membermap?
 

OK great, did not know about that, how do I get pass this part now that the upgrade has started is their a way to restart it?

OK ran the requirement checker again

 

OK i'm starting to think its a plugin causing issues, I when to get support in the admin panel it said I need to run updates
again even tho I'm on the latest version I started it  but now I get errors. for Membermap

ok lets try dropping it to 8.1, it gave me a 500 error last i checked on 8

Could this be a PHP issue, nothing found in the server logs, but the found this in the admin panel log